Carolina Cervantes
National City,CA
Summary
Dynamic professional with a proven track record at Family Health Centers of San Diego, excelling in customer service and relationship building. Adept at enhancing patient satisfaction and streamlining processes, I leverage strong communication skills and organizational expertise to foster trust and support diverse community needs. Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
National City School District
National City, CA
04.2025 - 05.2025
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Aided classroom management by providing one-on-one support for students requiring additional assistance.
- Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
- Developed a positive rapport with students, making them feel comfortable asking questions or seeking help.
- Enhanced student engagement by implementing interactive and hands-on activities in the classroom.
- Assisted in organizing school events, fostering a positive school culture and community involvement.
- Assisted in coordinating fundraising events that led to increased resources for classrooms and extracurricular programs.
- Supported teachers in developing strategies to improve the overall academic performance of students.
- Prepared materials for class activities and art projects.
- Helped teachers prepare instructional material and displays.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Patient Service Representative
Family Health Centers of San Diego
San Diego, CA
06.2023 - 11.2024
- Improved patient satisfaction by providing exceptional customer service during the check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate departments.
- Scheduling appointments for increased patient convenience, both in person and through telephone.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Verified insurance eligibility and coverage for patients, along with access to all insurances.
- Provided exceptional customer service to patients, answering questions and addressing concerns through telephone and emails.
- Entered patient demographics and insurance data into CMISM.
- Managed the patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- I took copayments and compiled daily financial records.
- Handled customer service inquiries in person, via telephone, and through email.
- Using CMSIM to schedule appointments.
- Balanced deposits and credit card payments each day, along with audiogram services and self-pay deposits for therapy treatments.
- Resolved billing inquiries and disputes in a timely fashion, always providing notes and communicating with FHCSD billing for extra assistance.
- Investigated insurance claims denials and appeals, while informing parents of insurance issues.
- I answered incoming calls, scheduled appointments, and was entrusted with filing personal information.
- Verified patient insurance eligibility and updated patient information to CMSIM.
- Educated parents on relevant topics such as child development milestones, early learning standards, and positive discipline techniques during check-ins or requests from parents over the phone to schedule.
- Supported families in identifying additional community resources to address specific needs, such as PECSS, FSS, or case manager systems of PDS.
- Enhanced the overall reputation of our organization by consistently providing the correct, high-quality referrals and support services to families.
- Built solid and trusting professional relationships with children and families, fostering trust and communication to meet their needs.
- Developed strong relationships with childcare providers to ensure accurate information and high-quality recommendations for families.
- Always include the up-to-date knowledge with our child sick policies.
- Established trust with patients and families through empathy, active listening, and clear communication during consultations.
Greeter
Mercedes-benz Of San Diego
San Diego, CA
11.2022 - 06.2023
- Being the eligible employee responsible for greeting and welcoming customers.
- Providing excellent customer service to those in a luxury-brand car dealership.
- Greeting customers and assisting with appointments and/or concerns.
- Checking in vehicles, warranty, status of vehicles in service, reports, etc.
- Expressively exceed in receiving all inbound service calls, and coordinating the schedules of service advisors and service appointments.
- Following up with prospective customers in response to their phone numbers and/or emails.
- Managing all required paperwork, records, and preparing documentation for appointments, or for assisting service advisors with extra preparation.
- Conducting customer vehicles with safe and respectful protocols.
- Creating loaner car agreements and contacting companies for customer insurance plans.
- Researching new car products and trends through automotive releases to stay up to date and make the best recommendations to potential customers.
- Determined the customers' needs and was able to offer advice, guidance, and vehicle knowledge.
Barista
Starbucks
Chula Vista, CA
06.2018 - 11.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained supply levels in the counter and customer areas to meet typical demands.
- Recommend products based on solid understanding of individual customer needs andpreferences
- Educated and trained coworkers and customers about new products.
- Maintained espresso equipment and performed minor repairs to keep the coffee machines functioning properly
- Maintained regular, consistent attendance, and punctuality.
- Listened carefully to customers' requests and created personalized, delicious beverages, which improved sales and resulted in regular customers returning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environments.
Education
High School Diploma -
Hilltop Senior High School
Chula Vista, CA06-2017
Some College (No Degree) - Elementary Education
Southwestern College
Chula Vista, CASkills
- Classroom management
- Student support
- Event planning
- Interactive activities
- Instructional material preparation
- Customer service
- Relationship building
- Communication skills
- Organizational skills
- Time management
- Stress management
- Team collaboration
- Mentoring students
- Special education support
- Classroom materials selection
- Information protection
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Affiliations
- Teacher Lesson Plan— Education plan following California State Criteria
Created curriculum for First Grade students regarding memorization of key details and completing worksheets following me reading the book I selected.
Timeline
Teacher's Assistant
National City School District
04.2025 - 05.2025
Patient Service Representative
Family Health Centers of San Diego
06.2023 - 11.2024
Greeter
Mercedes-benz Of San Diego
11.2022 - 06.2023
Barista
Starbucks
06.2018 - 11.2021
High School Diploma -
Hilltop Senior High School
Some College (No Degree) - Elementary Education
Southwestern College
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