Carolina Chavez
Downey,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Protective Services Worker
Child Welfare Services
San Diego, CA
10.2023 - Current
- Drove to client's home to conduct home inspections
- Make annual calls as well as quarterly calls to check in with families
- Read through background reports, confidential risk assessments and referrals to get a better understanding of each case
- Create photo logs of the visits
- Assist with removals and de-escalation if necessary.
- Assisted in investigating allegations of child abuse or neglect in accordance with established protocols.
- Attended professional development training sessions related to social work ethics and new trends in protective services practice.
- Maintained detailed case notes and records documenting all interactions with clients and contacts made on their behalf.
- Participated in multidisciplinary team meetings to discuss the progress of ongoing cases and determine appropriate courses of action.
- Ensured compliance with state laws governing child welfare procedures, by reading through the background checks for foster parents and guardianship applications.
- Helped in assisting individual risks and vulnerabilities in order to create effective solutions for clients' needs.
- Interviewed witnesses and gathered evidence.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Registered Behavioral Technician
AIM Behavior Services
Chula Vista, CA
06.2022 - 02.2023
- Implemented behavioral plans and interventions based off the supervisors' written plans for the specific child
- Collected data and progress of the children's behaviors
- Open communication between everyone involved in the child's plan, i.e Schools, parents, grandparents, supervisor, other RBT's, other therapist.
- Utilized verbal prompts, visual aids, modeling, prompting techniques during therapy sessions when necessary.
- Organized recreational activities for clients based on their interests and skill levels.
- Attended trainings related to ABA principles and best practices for working with special populations.
- Supported parents and caregivers by providing guidance on how they can reinforce therapeutic goals at home.
- Provided emotional support to help clients cope with challenging behaviors or situations.
- Bathed, fed and dressed patients based on individual abilities.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Encouraged active participation from family members during treatment sessions.
- Instructed clients on appropriate behaviors in various settings such as school or home environments.
- Maintained accurate records of all client interactions including progress notes, session logs, and data sheets.
- Modified teaching methods according to the needs of each individual client.
- Adapted protocols depending on changes observed in a client's behavior patterns or preferences.
- Monitored progress of clients through data collection and analysis.
- Implemented evidence-based interventions such as Applied Behavior Analysis techniques, positive reinforcement strategies, and other behavioral approaches.
Funeral Arranger
SCI
Multiple Locations
05.2018 - 04.2021
- Provided guidance to families on available options for burials, cremations and memorial services.
- Worked with vendors such as florists, musicians and others who may provide additional services at funerals or memorials.
- Prepared detailed contracts outlining costs associated with funerals and other related services.
- Maintained records of customer accounts including payment histories and contact details.
- Educated customers about the importance of pre-planning their own funerals.
- Assisted with the selection of caskets, urns, burial vaults, flowers, clothing and other items needed for a service or memorial.
- Ensured all documents were completed accurately prior to submitting them to the appropriate agencies.
- Attended seminars or training sessions to stay up-to-date on industry trends or best practices.
- Advised families about available grief counseling resources if needed.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
- Organized and maintained appointment calendar for families seeking funeral services.
- Handled financial transactions including collecting payments for services rendered.
- Managed inventory of supplies used in arranging funerals such as candles, prayer cards.
- Oversaw filing of legal documents.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Participated in community activities for funeral home promotions and other purposes.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
Removal Technician
SCI
Paramount, CA
05.2020 - 09.2020
- Managed inventory of supplies related to embalming, preparation, and presentation of the deceased.
- Transported remains from place of death to mortuary facility.
- Utilized specialized equipment such as embalming tables, drainage systems, refrigeration units.
- Assisted in obtaining vital statistics for legal documents related to disposition of remains.
- Adhered to safety protocols during handling of remains.
- Dressed, cosmetized, and casketed the deceased according to family specifications.
Funeral Services Assistant
SCI
Multiple Locations
05.2018 - 05.2020
- Greeted guests upon arrival at the funeral home and directed them accordingly.
- Compiled information necessary for death certificates and other legal documents related to funerals.
- Conducted transfers of deceased from place of death to mortuary or crematory facility.
- Arranged for pallbearers, clergy members, musicians, florists and other service providers as needed.
- Maintained records on all funerals conducted at the facility.
- Performed basic clerical duties such as typing up documents or creating invoices.
- Provided administrative support to the funeral home staff by answering phones, filing paperwork, and greeting visitors.
- Ensured that facilities were properly prepared prior to viewings or ceremonies taking place.
- Assisted funeral director in coordination of services.
- Led and directed funeral and graveside services.
- Provided support to colleagues during times of high volume activity.
Direct Support Staff
Solutions Plus
South Gate, CA
11.2018 - 06.2019
- Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
- Provided assistance to individuals with physical and mental disabilities in activities of daily living.
- Instructed clients on proper use of adaptive equipment for mobility, communication, and self-care needs.
- Supported clients in managing their own health care needs including scheduling doctor's appointments and taking medications properly.
- Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
- Adhered to all organizational policies and procedures related to HIPAA regulations.
- Supervised and monitored the safety of clients during recreational activities.
- Participated in team meetings regarding service planning goals and objectives for each individual client.
- Facilitated communication between clients, families, and other healthcare professionals.
AVID Tutor and Assistant to AVID Coordinator
Downey Unified School District
Downey, CA
08.2016 - 05.2018
- Monitored student progress and provided feedback on areas of improvement.
- Assisted AVID teachers with grading papers, preparing materials for class, organizing field trips and other tasks as needed.
- Provided tutoring services for AVID students in Math, English, Science and Social Studies courses.
- Collaborated with teachers, administrators and other staff members to provide a comprehensive learning experience for AVID students.
- Facilitated group discussions among AVID students about topics related to the curriculum being studied.
- Promoted positive social interaction among peers by establishing clear rules of conduct during class time.
- Fostered an environment where all opinions were respected while encouraging collaboration between classmates within an inclusive learning atmosphere.
- Implemented WICOR principles for students to promote continued development.
- Participated in district-level meetings regarding the implementation of AVID programs.
- Coordinated field trips for college visits and career exploration opportunities.
- Gathered information and compiled it to make a portfolio to present to the district for the yearly certification.
Education
Bachelor of Arts - Political Science Emphasis Pre- Legal Studies
California State University, Los Angeles
Los Angeles, CA05.2020
Skills
- Customer Relationship Building
- Child Advocacy
- Client Advocacy
- Family Support
- Microsoft Office Suite
- Excellent oral and written communication
- Organized and diligent
- Public Speaking
- Contract Management
- Case Management
- Conflict-Resolution
- Client-Focused
- Presenting
- Community Engagement
- Google Workspace
- De-Escalation Techniques
Certification
- Adult, Child and Baby First Aid/CPR/AED
- Basic Life Support
Languages
Spanish
Native/ Bilingual
Timeline
Protective Services Worker
Child Welfare Services
10.2023 - Current
Registered Behavioral Technician
AIM Behavior Services
06.2022 - 02.2023
Removal Technician
SCI
05.2020 - 09.2020
Direct Support Staff
Solutions Plus
11.2018 - 06.2019
Funeral Arranger
SCI
05.2018 - 04.2021
Funeral Services Assistant
SCI
05.2018 - 05.2020
AVID Tutor and Assistant to AVID Coordinator
Downey Unified School District
08.2016 - 05.2018
Bachelor of Arts - Political Science Emphasis Pre- Legal Studies
California State University, Los Angeles
- Adult, Child and Baby First Aid/CPR/AED
- Basic Life Support
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