Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Protective Services Worker
Child Welfare Services
San Diego, CA
10.2023 - Current
Drove to client's home to conduct home inspections
Make annual calls as well as quarterly calls to check in with families
Read through background reports, confidential risk assessments and referrals to get a better understanding of each case
Create photo logs of the visits
Assist with removals and de-escalation if necessary.
Assisted in investigating allegations of child abuse or neglect in accordance with established protocols.
Attended professional development training sessions related to social work ethics and new trends in protective services practice.
Maintained detailed case notes and records documenting all interactions with clients and contacts made on their behalf.
Participated in multidisciplinary team meetings to discuss the progress of ongoing cases and determine appropriate courses of action.
Ensured compliance with state laws governing child welfare procedures, by reading through the background checks for foster parents and guardianship applications.
Helped in assisting individual risks and vulnerabilities in order to create effective solutions for clients' needs.
Interviewed witnesses and gathered evidence.
Maintained confidentiality through stringent handling of charts and data.
Used job-related software to compose or prepare correspondence, case notes and technical reports
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Registered Behavioral Technician
AIM Behavior Services
Chula Vista, CA
06.2022 - 02.2023
Implemented behavioral plans and interventions based off the supervisors' written plans for the specific child
Collected data and progress of the children's behaviors
Open communication between everyone involved in the child's plan, i.e Schools, parents, grandparents, supervisor, other RBT's, other therapist.
Utilized verbal prompts, visual aids, modeling, prompting techniques during therapy sessions when necessary.
Organized recreational activities for clients based on their interests and skill levels.
Attended trainings related to ABA principles and best practices for working with special populations.
Supported parents and caregivers by providing guidance on how they can reinforce therapeutic goals at home.
Provided emotional support to help clients cope with challenging behaviors or situations.
Bathed, fed and dressed patients based on individual abilities.
Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Encouraged active participation from family members during treatment sessions.
Instructed clients on appropriate behaviors in various settings such as school or home environments.
Maintained accurate records of all client interactions including progress notes, session logs, and data sheets.
Modified teaching methods according to the needs of each individual client.
Adapted protocols depending on changes observed in a client's behavior patterns or preferences.
Monitored progress of clients through data collection and analysis.
Implemented evidence-based interventions such as Applied Behavior Analysis techniques, positive reinforcement strategies, and other behavioral approaches.
Funeral Arranger
SCI
Multiple Locations
05.2018 - 04.2021
Provided guidance to families on available options for burials, cremations and memorial services.
Worked with vendors such as florists, musicians and others who may provide additional services at funerals or memorials.
Prepared detailed contracts outlining costs associated with funerals and other related services.
Maintained records of customer accounts including payment histories and contact details.
Educated customers about the importance of pre-planning their own funerals.
Assisted with the selection of caskets, urns, burial vaults, flowers, clothing and other items needed for a service or memorial.
Ensured all documents were completed accurately prior to submitting them to the appropriate agencies.
Attended seminars or training sessions to stay up-to-date on industry trends or best practices.
Advised families about available grief counseling resources if needed.
Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and responding to emails from customers.
Organized and maintained appointment calendar for families seeking funeral services.
Handled financial transactions including collecting payments for services rendered.
Managed inventory of supplies used in arranging funerals such as candles, prayer cards.
Oversaw filing of legal documents.
Communicated with funeral attendees to provide information and facilitate organized services.
Participated in community activities for funeral home promotions and other purposes.
Obtained doctors' signatures on death certificate to complete insurance claim forms.
Removal Technician
SCI
Paramount, CA
05.2020 - 09.2020
Managed inventory of supplies related to embalming, preparation, and presentation of the deceased.
Transported remains from place of death to mortuary facility.
Utilized specialized equipment such as embalming tables, drainage systems, refrigeration units.
Assisted in obtaining vital statistics for legal documents related to disposition of remains.
Adhered to safety protocols during handling of remains.
Dressed, cosmetized, and casketed the deceased according to family specifications.
Funeral Services Assistant
SCI
Multiple Locations
05.2018 - 05.2020
Greeted guests upon arrival at the funeral home and directed them accordingly.
Compiled information necessary for death certificates and other legal documents related to funerals.
Conducted transfers of deceased from place of death to mortuary or crematory facility.
Arranged for pallbearers, clergy members, musicians, florists and other service providers as needed.
Maintained records on all funerals conducted at the facility.
Performed basic clerical duties such as typing up documents or creating invoices.
Provided administrative support to the funeral home staff by answering phones, filing paperwork, and greeting visitors.
Ensured that facilities were properly prepared prior to viewings or ceremonies taking place.
Assisted funeral director in coordination of services.
Led and directed funeral and graveside services.
Provided support to colleagues during times of high volume activity.
Direct Support Staff
Solutions Plus
South Gate, CA
11.2018 - 06.2019
Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
Provided assistance to individuals with physical and mental disabilities in activities of daily living.
Instructed clients on proper use of adaptive equipment for mobility, communication, and self-care needs.
Supported clients in managing their own health care needs including scheduling doctor's appointments and taking medications properly.
Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
Adhered to all organizational policies and procedures related to HIPAA regulations.
Supervised and monitored the safety of clients during recreational activities.
Participated in team meetings regarding service planning goals and objectives for each individual client.
Facilitated communication between clients, families, and other healthcare professionals.
AVID Tutor and Assistant to AVID Coordinator
Downey Unified School District
Downey, CA
08.2016 - 05.2018
Monitored student progress and provided feedback on areas of improvement.
Assisted AVID teachers with grading papers, preparing materials for class, organizing field trips and other tasks as needed.
Provided tutoring services for AVID students in Math, English, Science and Social Studies courses.
Collaborated with teachers, administrators and other staff members to provide a comprehensive learning experience for AVID students.
Facilitated group discussions among AVID students about topics related to the curriculum being studied.
Promoted positive social interaction among peers by establishing clear rules of conduct during class time.
Fostered an environment where all opinions were respected while encouraging collaboration between classmates within an inclusive learning atmosphere.
Implemented WICOR principles for students to promote continued development.
Participated in district-level meetings regarding the implementation of AVID programs.
Coordinated field trips for college visits and career exploration opportunities.
Gathered information and compiled it to make a portfolio to present to the district for the yearly certification.
Education
Bachelor of Arts - Political Science Emphasis Pre- Legal Studies
California State University, Los Angeles
Los Angeles, CA
05.2020
Skills
Customer Relationship Building
Child Advocacy
Client Advocacy
Family Support
Microsoft Office Suite
Excellent oral and written communication
Organized and diligent
Public Speaking
Contract Management
Case Management
Conflict-Resolution
Client-Focused
Presenting
Community Engagement
Google Workspace
De-Escalation Techniques
Certification
Adult, Child and Baby First Aid/CPR/AED
Basic Life Support
Languages
Spanish
Native/ Bilingual
Timeline
Protective Services Worker
Child Welfare Services
10.2023 - Current
Registered Behavioral Technician
AIM Behavior Services
06.2022 - 02.2023
Removal Technician
SCI
05.2020 - 09.2020
Direct Support Staff
Solutions Plus
11.2018 - 06.2019
Funeral Arranger
SCI
05.2018 - 04.2021
Funeral Services Assistant
SCI
05.2018 - 05.2020
AVID Tutor and Assistant to AVID Coordinator
Downey Unified School District
08.2016 - 05.2018
Bachelor of Arts - Political Science Emphasis Pre- Legal Studies
California State University, Los Angeles
Adult, Child and Baby First Aid/CPR/AED
Basic Life Support
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