CAROLINA CHIRINOS
Garland,Texas
Summary
Committed professional with experience in customer service and sales, Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Medical Front Office Receptionist
Dr William Lin
09.2023 - 03.2024
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Admin Sales/Customer Service Associate
Build My Scores
01.2014 - 08.2023
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Drove sales through customer relationship building and suggestive selling techniques
- Cultivated relationships with new and existing customers to drive sales
- Used product knowledge for handling objections
- Greeted customers warmly and offered assistance
- Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
- Promoted positive client experiences by proactively seeking feedback and implementing improvements based on their needs.
- Negotiated with creditors and collection agencies to achieve successful settlements for clients.
- Educated clients on financial management principles to enhance their long-term credit standing.
- Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Generated sales reports and tracked customer data to ensure sales goals were met
- Handled all incoming calls, emails and fax transmissions
- Forwarded and directed calls to proper parties
- Opened and Closed office each workday
- Scheduled Meetings for Office Personnel and Clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Increased revenue by cross-selling and upselling products and services.
Front Desk Office Assistant
Pro Star Realty
10.2015 - 05.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Maintain office supplies and place orders
- Maintain client records with in CRM database
- Process and file paper work
- Manage Tenant request
- Research and Manage repair vendors
- Request quotes, schedule and confirm appointments
- Interface with clients, team members, business partners and vendors
- Complete other requests and projects as needed
- Contributed to the development of company-wide training initiatives by providing feedback and suggestions based on front desk experiences.
- Supported office productivity by maintaining a clean and organized reception area for clients and visitors.
- Provided language translation support when necessary, enabling effective communication with a diverse clientele.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Maintain a positive working relationship with internal & external contatcs,
Customer Service and Marketing
Farmers Insurance
03.2014 - 12.2015
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times.
- Collaborated with cross-functional teams to create cohesive marketing materials for each event.
- Strengthened relationships with vendors and partners, ensuring reliable support for future events.
- Led pre-event planning meetings to ensure clear communication among team members, resulting in smooth operations on event day.
- Utilized social media platforms effectively to drive awareness of upcoming events and foster audience engagement before, during, and after the events.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Advised customers on required information for claim submissions to progress applications.
- Provided primary customer support to internal and external customers.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Checked documentation for accuracy and validity on updated systems.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Greeted customers warmly to provide exceptional customer service.
Education
High School Diploma -
Ross Brentwood High School
Brentwood, NY06.1995
Skills
- Promotional Planning
- Customer Service
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Complaint Handling
- Multi-Line Phone Systems
- Computer Skills
- Interpersonal skills
- Active listening
- Cold calling
- Excellent communication
- Customer service
- Time management
- Attention to detail
- Multitasking
- CRM software proficiency
- Networking abilities
- Workplace Organization
- HIPAA Compliance
- Patient Scheduling
Timeline
Medical Front Office Receptionist
Dr William Lin
09.2023 - 03.2024
Front Desk Office Assistant
Pro Star Realty
10.2015 - 05.2016
Customer Service and Marketing
Farmers Insurance
03.2014 - 12.2015
Admin Sales/Customer Service Associate
Build My Scores
01.2014 - 08.2023
High School Diploma -
Ross Brentwood High School
Similar Profiles
Andre YangAndre Yang
Intern at Dr Lin Shen HanIntern at Dr Lin Shen Han
Sarah HadiSarah Hadi
Dental Assistant at Dr. Sherman Lin DDSDental Assistant at Dr. Sherman Lin DDS
Maria MorrisMaria Morris
Dental Assistant, Staff Nurse at Dr. William J. ShipleyDental Assistant, Staff Nurse at Dr. William J. Shipley