Carolina Conora-Sanchez
Guest Relations
Las Vegas,NV
Summary
Knowledgeable Guest and Customer relations with solid background in customer service. Demonstrated ability to drive sales and enhance Guest and Customer satisfaction through attentive quality service. Proven skills in product knowledge and effective communication used to build strong Guest and Customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Food Server
Texas Station Casino
09.2013 - 03.2020
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Lead Host
Hard Rock Cafe
05.2002 - 05.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Advised customers about special offerings and menu items to help drive sales.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Lead Host
Hard Rock Cafe Guam
01.2000 - 03.2002
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Streamlined communication between kitchen and wait staff for improved service efficiency.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Applied Science - Medical Assistant / Phlebotomy
Florida Technical College
Orlando, FL04-2009
High School Diploma -
Tanza High School
Cavite Philippines08-1998
Skills
Guest and Customer engagement
Hospitality and accommodation
Organizational skills
Effective multitasking
Food safety practices
Food and beverage service
Supply restocking
Specials promotion and upselling
Menu memorization
Cash handling
Verbal and written communication
Positive and professional
Team oriented
Reliable and responsible
Affiliations
- The Good News Church, Las Vegas, Nevada.
Additional Information
As a church member with the Good News Church. My family and I devoutly participates out reach project events. We value the strong sense of community and purpose shared in serving others. Facilitating bible studies, organizing events, and mentoring youth. The Good News is a community that aligns with the person's values of faith.
Matthew 6:33
But seek ye first the kingdom of God, and his righteousness; and all these things shall be added unto you.
Timeline
Food Server
Texas Station Casino
09.2013 - 03.2020
Lead Host
Hard Rock Cafe
05.2002 - 05.2006
Lead Host
Hard Rock Cafe Guam
01.2000 - 03.2002
Associate of Applied Science - Medical Assistant / Phlebotomy
Florida Technical College
High School Diploma -
Tanza High School
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