Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carolina Cornieles

Brentwood,NY

Summary

Secure challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. With my experience make a friendly work environment and provide honor and trust in the company. Service everyone with love, respect, and dignity. Implement my bilinguals’ skills to asses anyone needs regarding their language.

Overview

13
13
years of professional experience

Work History

SENIOR SALES REPRESENTATIVE AND CUSTOMER SERVICE

Healthfirst Health Plan
01.2022 - Current
  • Manage the sales and retention efforts of the Facilitated Enrollment and Retention Specialist staff for a specific geographic area
  • The FE Manager will be assigned to a specific region within the borough division
  • Responsible for maintaining relationships with a network of hospitals, community physicians, community-based organizations, schools, faith base organizations and small business
  • The FE Manager will be required to maintain partnerships and referrals that will lead to the enrollments/retention of prospects and current members
  • Maintain accepted productivity and rejection levels
  • The FE Manager will be responsible for meeting corporate goals on production and rejections both by individual representatives and via overall team goals
  • Monitor direct reports' daily activities, location assignment productivity, quality of applications and documentation provided during submission
  • Develop and maintain relationships with various external partners such as hospitals, providers, city agencies, etc
  • The manager is responsible for the Business-to-business aspect of networking and referral development, opening of sites and coordinating events
  • In addition, the manager is to maintain open communication with external partners through regular scheduled meetings.
  • Acknowledged for achieving 222 % increase in sales.

Health Insurance Representative

Affinity Health Plan
01.2019 - 01.2021
  • Enrolled consumer into the QHP plan through the NY STATE OF HEALTH provide the consumer information about their benefits
  • Successfully present our product-line’s features and benefits in an intelligent and persuasive manner and document all the regarding our competitive position to ultimately achieve the sale
  • Work well on an independent basis and as part of a team; meet specifications and deadlines; utilize excellent skills in critical thinking and complex problem solving
  • Efficiently assess the immediate and continuing needs of marketing and event planning for Fidelis to stablish priorities for providing appropriate interventions
  • Coach, train and motivate FE and RS staff and focus on areas of presentation, quality of application, processes and policies, knowledge of products, production, and rejections
  • During the coaching sessions, the FE Manager reviews areas for improvements and provides training in areas to improve on presentation approach, networking, and quality of applications
  • Conduct weekly, biweekly, and monthly team meetings including training exercises
  • The FE Manager is also responsible for hosting staff meetings to review productivity, rejections, common errors, network, audits, new regulatory updates, best practices, team accomplishments, marketing opportunities and corporate goals vs
  • Actual targets
  • Periodically, meeting will need to include sessions with internal departments such as the training, enrollment, member services and any others.

Health Insurance Representative

Fidelis Care Health Plan
01.2012 - 09.2017
  • Effectively penetrate centers of influences; blitz areas for new providers and establish strategic acquisition protocols
  • Communicate well with physicians, other medical professionals, and the insured
  • Conduct healthcare exchange presentations in both English and Spanish to individuals and groups provide more information about the full range of QHP options, Medicaid and CHP assist individuals in applying for coverage through QHP in the marketplace and the insurance affordability programs; help facilitate enrollment in QHP, Medicaid or CHP; serve consumer’s best interests, comply with privacy and security standards; disclose any of conflicts of interest
  • Conduct site visits to make sure all sites have all necessary marketing collateral as well as visit the providers, community organizations and business partners twice a week to keep a strong referral network
  • Manage daily assignments and systematic completion of routine and special projects
  • Additional duties as assigned.

Education

Bachelors Degree in Health Information Management -

DeVry College
Illinois City, IL
10.2024

Associates degree in Liberal Arts -

Queensborough Community College
Queens
01.2011

High School Diploma -

Newcomers High School
Queens
01.2008

MBA - Public Health

DeVry University
Downers Grove, IL
11.2024

Skills

  • Bilingual Spanish and English
  • Strong communication skills
  • Salesforce
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Marketing strategizer
  • Accident and health License

Accomplishments

  • Delta Mu Delta
  • Dean’s List Award
  • NSHS Member

Languages

Spanish
Native or Bilingual

Timeline

SENIOR SALES REPRESENTATIVE AND CUSTOMER SERVICE

Healthfirst Health Plan
01.2022 - Current

Health Insurance Representative

Affinity Health Plan
01.2019 - 01.2021

Health Insurance Representative

Fidelis Care Health Plan
01.2012 - 09.2017

Bachelors Degree in Health Information Management -

DeVry College

Associates degree in Liberal Arts -

Queensborough Community College

High School Diploma -

Newcomers High School

MBA - Public Health

DeVry University

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Carolina Cornieles