Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

CAROLINA CORTEZ

Summary

Versatile and results-oriented professional with an extensive background in luxury hospitality, real estate, operations, and client services. Demonstrates a proven ability to lead teams, optimize operations, and provide outstanding client experiences. Skilled in managing high-pressure environments, building strong relationships, and executing strategic initiatives. Bilingual in English and Spanish, with expertise in CRM platforms, project coordination, and staff training and development.

Overview

9
9
years of professional experience

Work History

Recruiter

Maxim Healthcare Services
03.2025 - Current
  • Develop and execute recruitment strategies to attract, screen, and hire quality healthcare professionals.
  • Utilize various recruitment tools and methods to source and attract a pool of qualified and diverse candidates.
  • Manage caregiver and client, billing, payroll accuracy, schedules, and service standards.
  • Develop and maintain relationships with active clients, patients, and referral sources.
  • Build and cultivate relationships with industry contacts to enhance industry knowledge, referrals, and business development leads.

Realtor

Keller Williams Realty
01.2023 - 03.2025
  • Delivered exceptional service to clients and guided them through buying and selling with personalized strategies.
  • Negotiated contracts and closed deals that favor the clients’ interests.
  • Completed market analysis to assess property values and identify market trends, offering clients well-informed advice.
  • Built and maintained a strong network of clients and industry professionals to grow business opportunities.
  • Utilized CRM software to manage client interactions and track transaction progress, ensuring smooth and efficient processes.

Logistics/Operations Specialist

Private Suite LAX
11.2016 - 09.2020
  • Contributed to the initial development and operational design of services, improving overall efficiency and quality.
  • Developed standard operating procedures and training materials to ensure consistency in service standards.
  • Managed the entire client experience, maintained high service standards, and operational efficiency.
  • Researched, developed, and updated client profiles using CRM software, strengthening customer relationship management and membership retention.
  • Led staff training initiatives, ensuring team proficiency and effectiveness.

Education

Certificate - Business Administration

Sillers Institute
Palm Desert, CA
10-2021

Bachelor of Science - Apparel Merchandising and Management

California State Polytechnic University, Pomona
Pomona, CA
06-2011

Skills

  • Bilingual: English and Spanish
  • Client Relations and CRM software experience
  • Staff Training and Development
  • Project Coordination and Management
  • Research and Market Trend Analysis
  • Proficient in Apple iWork Suite, Microsoft 365, Google Workspace, DocuSign, Adobe Suite

Websites

Timeline

Recruiter

Maxim Healthcare Services
03.2025 - Current

Realtor

Keller Williams Realty
01.2023 - 03.2025

Logistics/Operations Specialist

Private Suite LAX
11.2016 - 09.2020

Certificate - Business Administration

Sillers Institute

Bachelor of Science - Apparel Merchandising and Management

California State Polytechnic University, Pomona

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