Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Cortez Jayasi

San Antonio,TX

Summary

Dynamic International Rate Specialist with a proven track record at Carlson Wagonlit Government Travel. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.


Overview

20
20
years of professional experience

Work History

International Rate Specialist - Tec III

Carlson Wagonlit Government Travel
09.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Facilitated workshops for professional development of junior staff members.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Developed training materials to enhance staff proficiency and productivity.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Team Leader, Travel Experience

Carlson Wagonlit Government Travel
01.2020 - 04.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Assisted in recruitment to build team of top performers.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.

Operations Support Specialist - Tec III

Carlson Wagonlit Government Travel
10.2018 - 01.2020
  • Reduced error rates in data entry tasks by implementing a thorough quality control process.
  • Developed user-friendly internal database for easier access to critical information.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Facilitated cross-departmental training sessions to improve overall service quality.
  • Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
  • Streamlined operations support processes by implementing effective organizational strategies and tools.
  • Facilitated smoother operations by maintaining clear and concise documentation of all procedures.
  • Streamlined operations by automating routine tasks, significantly reducing manual entry errors.
  • Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
  • Supported project management teams by providing timely and accurate operational data.
  • Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
  • Reduced response time to customer inquiries by implementing efficient ticketing system.

Production Analyst - Tec I

Carlson Wagonlit Government Travel
10.2016 - 10.2018
  • Built strong relationships with suppliers through effective negotiation tactics, leading to better pricing and improved delivery timelines.
  • Supported training initiatives by developing comprehensive documentation on key processes within the department''s purview.
  • Enhanced product quality with rigorous testing and monitoring procedures.
  • Assisted in the development of standard operating procedures, streamlining workflows across the department.
  • Increased production efficiency by streamlining processes and implementing improvements.
  • Provided support to the production team, ensuring timely completion of projects and adherence to deadlines.
  • Analyzed historical data to forecast future demand trends, informing strategic planning efforts within the department.
  • Implemented new software tools in the production process, improving information tracking and data analysis capabilities.
  • Identified root causes of recurring problems to implement effective solutions.
  • Researched and recommended scheduling enhancements to improve system performance.

Production Agent - Tec II

Carlson Wagonlit Government Travel
06.2007 - 10.2016
  • Provided training to new hires, promoting a culture of continuous learning and improvement.
  • Maintained open lines of communication between all departments, fostering teamwork and collaboration throughout the organization.
  • Played an integral role in achieving company objectives by consistently meeting or exceeding established targets for output, quality, safety, and cost control.
  • Troubleshot equipment malfunctions, minimizing downtime and ensuring high-quality outputs.
  • Streamlined workflow processes for increased productivity and reduced waste.
  • Made sure that products were produced on time and are of good quality.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Corporate Travel Consultant

Carlson Wagonlit
12.2005 - 06.2007
  • Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
  • Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
  • Analyzed data and generated reports for stakeholders, showcasing the effectiveness of implemented cost-saving measures and improvements in service delivery.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
  • Specialized in booking domestic and international flights and hotels for client's employees traveling to conferences and meetings.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
  • Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
  • Arranged travel accommodations for groups, couples and executive clients.
  • Booked tickets for air, rail, and ground transportation.
  • Proactively identified potential challenges related to visa requirements or entry restrictions, mitigating risks associated with international business travel.
  • Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
  • Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Education

Teacher Certification - Grades K-12 & ESL

Texas Teacher Certification
San Antonio, TX
01-2014

High School Diploma -

C.C. Winn High School
Eagle Pass, TX
06-2000

Bachelor of Arts - Social And Criminal Justice

Ashford University
03-2013

Certified Medical Assistant -

National Institute of Technology
San Antonio, TX
06-2001

Skills

  • Data analysis
  • Process improvement
  • Operational efficiency
  • Performance metrics and monitoring
  • Documentation, time and staff management
  • Staff training and development
  • Verbal and written communication
  • Task delegation and goal setting
  • Coaching, mentoring and training

Languages

Spanish
Full Professional

Timeline

International Rate Specialist - Tec III

Carlson Wagonlit Government Travel
09.2022 - Current

Team Leader, Travel Experience

Carlson Wagonlit Government Travel
01.2020 - 04.2022

Operations Support Specialist - Tec III

Carlson Wagonlit Government Travel
10.2018 - 01.2020

Production Analyst - Tec I

Carlson Wagonlit Government Travel
10.2016 - 10.2018

Production Agent - Tec II

Carlson Wagonlit Government Travel
06.2007 - 10.2016

Corporate Travel Consultant

Carlson Wagonlit
12.2005 - 06.2007

Teacher Certification - Grades K-12 & ESL

Texas Teacher Certification

High School Diploma -

C.C. Winn High School

Bachelor of Arts - Social And Criminal Justice

Ashford University

Certified Medical Assistant -

National Institute of Technology

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Carolina Cortez Jayasi
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