Carolina Cox
Jenks
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
4
4
years of professional experience
Work History
Grocery Supervisor
Whole Foods Market
01.2024 - Current
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Streamlined inventory management processes, reducing stock discrepancies.
- Prepared reports to summarize operational results and financial performance.
- Supervised daily operations to ensure high-quality customer service and product availability.
- Trained and mentored team members on store policies and best practices.
Bakery Supervisor
Whole Foods Market
12.2023 - 01.2024
- Developed and implemented effective strategies to improve customer satisfaction and loyalty.
- Provided mentoring sessions to help employees improve their individual job performance.
- Analyzed performance metrics to assess effectiveness of training programs and identify areas for improvement.
- Adapted existing materials or created new documents as needed when changes occurred in policies or procedures.
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status.
- Assisted in inventory management by monitoring stock levels and minimizing waste.
Server
Oren
07.2023 - 12.2023
- Delivered exceptional customer service in high-pressure dining environments.
- Trained new servers on menu items, restaurant policies, and customer engagement techniques.
- Implemented upselling strategies that enhanced guest experience and increased sales revenue.
- Monitored dining area for cleanliness and readiness, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Head Baker
Barbee Cookies
10.2021 - 07.2023
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Assisted in planning seasonal menu offerings, incorporating customer feedback for improved sales performance.
- Managed daily production schedules for timely order fulfillment and customer satisfaction.
- Trained new staff on baking techniques and operational procedures to ensure adherence to quality standards.
- Collaborated with head baker to streamline production processes, increasing overall efficiency in daily operations.
Lead Bartender
Vintage Wine Bar
07.2021 - 07.2023
- Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed knowledge of house wines.
- Managed inventory control, reducing waste through effective ordering and stock management practices.
- Published content that aligned with brand to build connections and encourage positive action.
- Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends.
- Supervised daily bar operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored junior bartenders on cocktail preparation and customer service techniques.
Education
Associate of Science - Mathematics & Computer Science
Tulsa Community College
High School Diploma -
Cascia Hall
05.2019
Skills
- Quality control
- Excellent judgment
- Marketing and sales experience
- Outgoing personality
- Time Management
- Written Communication
- Technical Skills
- Staff management
- Customer service
- Complex Problem-solving
- Public speaking
LANGUAGES
English | Native
Spanish | Advanced
Timeline
Grocery Supervisor
Whole Foods Market
01.2024 - Current
Bakery Supervisor
Whole Foods Market
12.2023 - 01.2024
Server
Oren
07.2023 - 12.2023
Assistant Head Baker
Barbee Cookies
10.2021 - 07.2023
Lead Bartender
Vintage Wine Bar
07.2021 - 07.2023
Associate of Science - Mathematics & Computer Science
Tulsa Community College
High School Diploma -
Cascia Hall
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