Summary
Overview
Work History
Education
Skills
Timeline
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Carolina Cruz Norris

Porter Ranch,CA

Summary

Versatile professional with expertise in guest relations management and effective problem-solving. Proven track record in enhancing client interactions and addressing diverse customer needs. Committed to driving success in fast-paced retail environments. Adaptable professional skilled in guest relations management and problem-solving. Extensive experience in facilitating client interactions and managing diverse customer needs, ready to drive success in a dynamic retail environment.

Overview

7
7
years of professional experience

Work History

Sales Associate

Nordtsrom Rack
Porter Ranch, California
10.2023 - Current
  • Delivered exceptional customer service by assisting customers with product inquiries and locating merchandise.
  • Processed transactions accurately through point-of-sale systems to ensure efficient sales operations.
  • Responded to incoming calls to provide detailed information on store offerings and services.
  • Managed customer complaints professionally, ensuring resolutions aligned with company standards.
  • Collaborated with sales team members to meet and exceed group sales targets.
  • Performed cashier duties, including payment acceptance, receipt issuance, and accurate change counting.
  • Supported visual merchandising initiatives by arranging product displays for maximum impact.
  • Educated customers about loyalty programs and promotional offers to enhance shopping experience.
  • Consistently, in the top tier of associates, opening new accounts.
  • Top collector of donations for 'shoes that fit.' A program providing local schools with shoes.

Realtor

Pinnacle Estate Properties
Porter Ranch, CA
08.2021 - Current
  • Guided clients through property searches, providing relevant listings and scheduling viewings.
  • Coordinated open house events to showcase properties effectively.
  • Advised clients on market trends and local conditions to support informed decision-making.
  • Prepared and reviewed transaction documents, including purchase agreements and leases.
  • Maintained accurate transaction records using specialized software programs.
  • Communicated with clients to identify needs and preferences during consultations.
  • Facilitated closing processes, resolving contract issues prior to finalization.
  • Executed marketing initiatives through cold calling, postcard mailings, and door knocking.
  • Mastered the multiple listing service (MLS).
  • Regularly, worked with DocuSign program and

Bilingual Volunteer Canvassar

Kamala Harris Campaign
Porter Ranch, CA
10.2024 - 11.2024
  • Helped elect first Latino Senator from the State of Arizona, Ruben Gallegos
  • Executed door-to-door canvassing in Yuma, Arizona in diverse neighborhoods to engage voters.
  • Used PDI technology/application to record our voter findings while canvassing.
  • Worked the phone banks reaching the local Latino community
  • Educated community members on important propositions, such as Prop 139 as well as policies and initiatives in Arizona.
  • Collected constituents' feedback and concerns for campaign enhancement.
  • Utilized campaign tools to track voter interactions and data effectively.
  • Collaborated with team members to devise impactful outreach strategies.
  • Participated in training sessions to refine canvassing techniques and skills.
  • Distributed campaign materials to promote events and initiatives successfully.
  • Established relationships with community leaders to strengthen voter engagement efforts.

Manager

U-Frame-It Gallery
North Hollywood, California
09.2018 - 08.2021
  • Managed daily operations and staff scheduling to optimize gallery efficiency.
  • Oversaw inventory management, including supply tracking and material ordering.
  • Coordinated art exhibitions and events by collaborating with artists and vendors.
  • Provided exceptional customer service for framing options and design choices.
  • Evaluated artwork quality before display in gallery space.
  • Facilitated communication between artists, clients, and staff to enhance processes.
  • Monitored staff performance, addressing issues promptly to maintain standards.
  • Collaborated closely with film studios, film productions, and set decorators, ensuring artwork was stage-ready for filming.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Education

Bachelor of Arts - Journalism

California State University Northridge
Northridge, CA
05-1992

Skills

  • Trilingual: Spanish, English, Italian
  • Effective communication
  • Guest relations management
  • Sales and marketing
  • Time management
  • Volunteering and organization

Timeline

Bilingual Volunteer Canvassar

Kamala Harris Campaign
10.2024 - 11.2024

Sales Associate

Nordtsrom Rack
10.2023 - Current

Realtor

Pinnacle Estate Properties
08.2021 - Current

Manager

U-Frame-It Gallery
09.2018 - 08.2021

Bachelor of Arts - Journalism

California State University Northridge

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