Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Dambek

Middleburg

Summary

Dedicated Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

HCA Healthcare Inc.
01.2023 - 07.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Check Out Receptionist

Weaver And Stratton Pediatric Dentistry
04.2022 - 01.2023
  • Coordinate all front desk activities including answering multi line phones, scheduling , check patients in and all necessary check out information.
  • Collect copayments, post payments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.

Check Out Receptionist

First Coast Heart And Vascular Center
03.2021 - 04.2022
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Check patients out schedule next follow up appointment.
  • Collect copayments, deductibles and post payments.

Patient Service Specialist

Florida Cancer Specialists & Research Institute
09.2018 - 03.2021
  • Coordinate all front desk activities including answering multi line phones, scheduling , check patients in and all necessary check out information.
  • Check patients data including insurance, demographic and health history to ensure all information was current.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
  • Scheduled, rescheduled and handled cancelled appointments for patients.

Front Desk Coordinator

Flagler Family Medicine
10.2016 - 09.2018
  • Coordinate all front desk activities including answering multi line phones, scheduling, check patients in and all necessary check out information.
  • Assist patients with billing questions, collect copayments and verify insurance.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patient satisfaction.

Front Desk Receptionist/ Office Manager

Saafe Behavioral Services LLC
10.2014 - 09.2016
  • Coordinate all front desk activities including check patients in and out, collect copayments, deductibles, past due balances and post payments.
  • Answer any medical/ scheduling questions patients may have, schedule new patients & follow up appointments, schedule all therapy appointments .

Front Desk Receptionist

Brooks Outpatient Rehabilitation
07.2013 - 10.2014

  • Coordinate all front desk activities including check patients in and out, collect copayments, deductibles, past due balances.
  • Verify all insurance plans including HMO, PPO, MEDICARE, MEDICAID, insurance plans for next day appointments.
  • Answer any scheduling questions patients may have. Schedule all new and follow up appointments.

Education

High School Diploma -

Lincoln High School
Palatka, FL
2006

Skills

  • In-depth knowledge with medical terminology, Insurance verification, medical billing
  • Over twelve years medical office management skills
  • Possess good organization skills and has the ability to handle tasks with minimum supervision
  • Ability to deal with people in a caring, courteous and professional manner
  • Knowledge of methods and practices of handling clerical and administrative tasks
  • Computer literate with knowledge of medical office software programs, EMR, E Clinical experience
  • Attention to detail with good organizational, communication and management skills

Timeline

Medical Receptionist

HCA Healthcare Inc.
01.2023 - 07.2024

Check Out Receptionist

Weaver And Stratton Pediatric Dentistry
04.2022 - 01.2023

Check Out Receptionist

First Coast Heart And Vascular Center
03.2021 - 04.2022

Patient Service Specialist

Florida Cancer Specialists & Research Institute
09.2018 - 03.2021

Front Desk Coordinator

Flagler Family Medicine
10.2016 - 09.2018

Front Desk Receptionist/ Office Manager

Saafe Behavioral Services LLC
10.2014 - 09.2016

Front Desk Receptionist

Brooks Outpatient Rehabilitation
07.2013 - 10.2014

High School Diploma -

Lincoln High School

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Carolina Dambek