OSVALDO CORREA
Lake Worth
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
William Sonoma
09.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
Delivery Manager
Old Wolf Trucking
09.2021 - 11.2023
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Correspond with customers, warehouses, and transportation hubs to ensure delivery efficiency
- Use customer surveys as a metric for weekly team performances to encourage collaboration, adherence to proper procedures and attention to quality customer service
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
Operations Manager
Designer Vault Logistics
04.2021 - 09.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Delivery Team Leader
City Furniture
11.2018 - 04.2021
- Led team to achieve operational goals, maintaining high standards of performance.
- Coordinated activities to ensure smooth workflow and meet deadlines effectively.
- Improved team productivity by implementing strategic planning and resource allocation.
- Enhanced team communication with regular meetings and feedback sessions.
- Increased project success rates by providing clear guidance and support to team members.
- Managed team tasks for timely and efficient project completion.
- Strengthened team cohesion by organizing team-building activities and fostering a supportive culture.
Special Projects Associate/Puller
Richline Group, a Berkshire Hathaway Company
09.2017 - 11.2018
- Pulled products from storage to fulfill customer orders efficiently.
- Managed inventory to ensure accurate stock levels and prevent shortages.
- Organized warehouse environment, enhancing workflow and safety.
- Improved order accuracy by double-checking items before shipment.
- Loaded and unloaded shipments, maintaining a smooth supply chain.
- Inspected products for quality assurance before dispatching.
- Ensured compliance with safety protocols when handling materials.
Vixicom Supervisor
Teleperformance
09.2015 - 09.2017
- Improved team productivity by monitoring daily activities and addressing issues promptly.
- Coordinated shift schedules for maintaining optimal team coverage.
- Enhanced operational efficiency with effective resource allocation.
- Resolved conflicts swiftly to maintain a harmonious work environment.
- Optimized workflow processes for increased efficiency and reduced downtime.
- Fostered a culture of continuous improvement by encouraging feedback and suggestions.
- Achieved smooth project delivery, coordinating team efforts and resources.
Education
BBA -
Universidad Santo Domingo
Dominican RepublicSkills
- Navision, Manhattan SCALE, HubSpot, QuickBooks,
- Electronic Data Interchange (EDI), Warehouse Management Systems (WMS)
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- Forklift Operator Certification
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
AREAS OF EXPERTISE
- Inventory Management
- Operations Management
- Warehouse Management
- Cycle Count Personnel Retainment
- Process Improvement
- Product replenishment
- Procurement
- Logistics
Timeline
Operations Manager
William Sonoma
09.2021 - Current
Delivery Manager
Old Wolf Trucking
09.2021 - 11.2023
Operations Manager
Designer Vault Logistics
04.2021 - 09.2021
Delivery Team Leader
City Furniture
11.2018 - 04.2021
Special Projects Associate/Puller
Richline Group, a Berkshire Hathaway Company
09.2017 - 11.2018
Vixicom Supervisor
Teleperformance
09.2015 - 09.2017
- Forklift Operator Certification
BBA -
Universidad Santo Domingo
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