Carolina De Leon
Pasadena,CA
Summary
Bilingual professional interested in professional growth within the Human Resources & Customer Service field.
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Advisor / Interim Housing Site
Union Station Homeless Services
El Monte, CA
12.2023 - 02.2024
- As a Resident Advisor at an Interim Housing Site, I was responsible for the well-being of clients during my shifts
- I supervised resident activities, maintained positive interactions with residents and staff, and assisted in supervising volunteers
- I promoted positive relationships with neighboring businesses and organizations and provided continuity for care coordinators by assisting residents with legal, health, personal, recovery, and other issues during my shifts
- I also ensured the general welfare and safety of all visitors to the facility and its grounds.
Customer Service
Beliveo
Monterrey, Nuevo Leon
05.2022 - 12.2022
- Provided exceptional customer service to U.S
- Small business owners seeking financial support during the COVID-19 pandemic
- Assisted clients in uploading necessary documentation to Lendistry's platform, facilitating their access to government relief funds
- Contributed to the success of numerous small businesses by ensuring they received the financial assistance they needed to navigate the challenges posed by the pandemic.
- Emphasized fast, friendly customer service.
- Attended to customer service issues.
Personal Assistant
Abogados Mexicanos 32
Monterrey, Nuevo Leon
09.2019 - 08.2021
- Provide service and support to clients while ensuring satisfaction
- High proficiency with multitasking through different software programs, making sure all relevant facts and client data were well documented during each interaction, and maintaining clients' information and company data in compliance with the state’s rules and regulations
- Regularly meeting and exceeding company KPIs which include daily calls and taking the writings to the courts.
- Ran errands to help with daily tasks, enabling employers to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
Social Media Specialist
Mary Kay
Monterrey, Nuevo Leon
03.2018 - 08.2019
- Developed blog marketing development for social media
- Maintained customer contact regularly to generate and grow monthly product sales
- Increasing customer engagement through social media
- Helping various Mary Kay Consultants reach their monthly goal by selling and promoting through different platforms
- Updating our services and products on a daily basis.
- Posted new content for products and services when managing marketing and release calendars.
- Managed customer service requests through social media channels.
Education
Online Bachelors in Organizational Psychology -
Universidad Metropolitana De Monterrey
Monterrey, N.L.High School Diploma -
Universidad Del Valle De Mexico
Monterrey, N.L.Some College (No Degree) - Psychology
Pasadena City College
Pasadena, CASkills
- Complaint Handling
- Customer Service
- Interpersonal Relationships
- Security Procedures
- Call Answering and Routing
- Analytical Thinking
- Interpersonal Skills
- Adaptability
- Microsoft Office
- Organizational Skills
Certification
Quality Standard Training: Navigating LAHSA's | Grievance, Appeals, Termination and Incident Reporting - Jan 16 2024
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Resident Advisor / Interim Housing Site
Union Station Homeless Services
12.2023 - 02.2024
Customer Service
Beliveo
05.2022 - 12.2022
Personal Assistant
Abogados Mexicanos 32
09.2019 - 08.2021
Social Media Specialist
Mary Kay
03.2018 - 08.2019
Online Bachelors in Organizational Psychology -
Universidad Metropolitana De Monterrey
High School Diploma -
Universidad Del Valle De Mexico
Some College (No Degree) - Psychology
Pasadena City College
Similar Profiles
Molly GrucellaMolly Grucella
Intensive Case Manager at Union Station Homeless ServicesIntensive Case Manager at Union Station Homeless Services
Tamara JacksonTamara Jackson
Care Coordinator at Union Station Homeless ServicesCare Coordinator at Union Station Homeless Services
Stephanie AlonzoStephanie Alonzo
Housing Location, Manager at Union Station Homeless ServicesHousing Location, Manager at Union Station Homeless Services
Seph QuagliaSeph Quaglia
Senior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons HotelSenior Concierge, Les Clefs D'Or USA at Beverly Wilshire Beverly Hills A Four Seasons Hotel
JOSHUA VELANDRIAJOSHUA VELANDRIA
EMT LEAD INSTRUCTOR at EMS CORPSEMT LEAD INSTRUCTOR at EMS CORPS