Carolina De Leon
Receptionist
Hidalgo,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Wyndham Garden McAllen
02.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
Front Desk Receptionist
Staybridge Suites Hotel
01.2019 - 10.2019
Education
Sonia M Sotomayor ECHS
Pharr, TXSkills
- Supply Management
- Clerical Support
- Inventory Control
- Office Organization
- Front Office Management
- Customer Service
- Mail Distribution
- Cash Handling
- File Management
- Guest Relations
- Hospitality Services
- Sensitive Information Handling
- Call Forwarding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Wyndham Garden McAllen
02.2020 - 01.2021
Front Desk Receptionist
Staybridge Suites Hotel
01.2019 - 10.2019
Sonia M Sotomayor ECHS
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