Carolina Delgadillo
Laredo,TX
Summary
Reliable and organized professional with strong experience in administrative reception, customer service, and work zone safety compliance. Skilled in managing front-desk operations, directing incoming calls, providing excellent customer care, and ensuring high safety and operational standards in fast-paced environments.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Traffic Control Technician
RoadSafe Traffic Systems
Laredo, Texas
08.2023 - 07.2024
- Set up and maintain traffic control devices according to safety regulations.
- Managed setup and removal of temporary traffic control equipment and signs.
- Monitored traffic patterns to ensure smooth flow and safety.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals.
- Maintained visibility and safety by wearing reflective gear during traffic management.
- Assembled traffic cones and pathways for vehicles and pedestrians.
Retail Sales Associate
Tractor Supply Company
Kermit, Texas
08.2022 - 12.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Assisted customers in selecting products for their farming and pet needs.
- Provided product knowledge to customers regarding tools, equipment, and supplies.
- Operated cash register and processed customer transactions accurately.
- Completed transactions in an efficient manner while providing excellent customer service.
- Ensured cleanliness of the sales floor and compliance with safety standards.
Receptionist
Regent Care Center
Laredo, Texas
04.2022 - 08.2022
- Managed multi-line phone system and handled incoming calls efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Greeted visitors and directed them to appropriate departments.
- Scheduled and confirmed appointments.
- Processed incoming mail and distributed it to relevant personnel promptly.
- Maintained organized front desk area and ensured supplies were stocked.
- Ensured compliance with safety protocols in the reception area consistently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Sales Associate
Cavender's Boot City
Laredo, Texas
03.2021 - 02.2022
- Assisted customers in selecting footwear and accessories at Cavender's Boot City.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Created a friendly atmosphere for customers to enhance their shopping experience. and provided exceptional customer service.
- Maintained product displays to ensure an appealing shopping environment.
- Collaborated with team members to meet daily sales goals and objectives.
- Trained new team members on cash register operation and stock procedures to ensure effective customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Facilitated special orders by reaching out to other stores for specific items requested by customers.
- Ensured purchases were securely packaged to prevent damage during transit. and wrapped gifts.
Education
High School Diploma -
United South High School
Laredo, TX05-2021
Skills
- Traffic control management
- Work zone safety
- Hazard awareness
- Two-way radio communication
- Task prioritization
- Problem solving
- Team collaboration
- Customer relationship management
- Cash handling
- Organizational skills
- Communication
- Interpersonal communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Traffic Control Technician
RoadSafe Traffic Systems
08.2023 - 07.2024
Retail Sales Associate
Tractor Supply Company
08.2022 - 12.2022
Receptionist
Regent Care Center
04.2022 - 08.2022
Sales Associate
Cavender's Boot City
03.2021 - 02.2022
High School Diploma -
United South High School