Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Carolina Diaz

Oxnard,CA

Summary

I am a dedicated and hardworking individual ready to take on any new task. I am efficient by always looking at details and can effectively work as a team or independent when needed. I pride in going above and beyond to meet customers needs and company expectations.

Overview

8
8
years of professional experience

Work History

Intake Specialist II

Alert Communications
09.2019 - Current
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Shared genuine empathy, active listening, and clear communication skills with all callers over the phone.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Multitasked by taking high volume calls while effectively typing and filling out forms of different forms


Caregiver

Royal Gardens Assisted Living
09.2016 - 12.2018
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Sales Associate

Nautica
10.2015 - 09.2017
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

High School Diploma -

Adolfo Camarillo High School
Camarillo, CA
06.2015

Skills

  • Active listener
  • Empathy
  • Patience
  • Adaptability
  • Reliable
  • Efficient
  • Attentive to details
  • Data Analyst
  • Customer Service

Additional Information

While working with Alert Communications I have taken on additional task of working with the team to assist in training new hires when needed due to the high quality of my calls.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Intake Specialist II

Alert Communications
09.2019 - Current

Caregiver

Royal Gardens Assisted Living
09.2016 - 12.2018

Sales Associate

Nautica
10.2015 - 09.2017

High School Diploma -

Adolfo Camarillo High School

Similar Profiles

CREATE PROFILE
Carolina Diaz