Summary
Overview
Work History
Education
Skills
Extracurricular Activities and Volunteer
Languages
Timeline
Generic

Carolina Dos Santos

Coral Springs

Summary

Conscientious Healthcare professional offering experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

15
15
years of professional experience

Work History

Phlebotomist

OneBlood
04.2020 - 11.2020
  • Performed phlebotomy and collection procedures from donors according to the organization’s policies and procedures.
  • Followed Food and Drug Administration (FDA) regulations, and American Association of Blood Banks (AABB) standards
  • Obtained blood specimens by performing venipunctures and finger sticks 20-30 times per day
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Monitored patients for reactions and verified sample quality.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Medical Scribe

PhysAssist Scribes
03.2014 - 04.2015
  • Assisted Physician with all chart duties
  • Responsible for recording patient information in proper HPI format, medical history and chief complaints
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
  • Transcribed physical examinations and documented lab test results, treatment plans, and other details directly into charts
  • Noted follow-up care and recommendations
  • Worked closely with Doctor to ascertain patient was receiving best health care possible, through fast-paced, stressful environments

Front End Manager

Flavors Of Brazil
01.2011 - 01.2013
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction
  • Motivated employees to perform at peak productivity with morale-boosting programs
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands
  • Evaluated employee performance and made recommendations for improvements, while training all front of house staff
  • Attended weekly management meetings
  • Maintained strong customer relations and effective customer service standards
  • Provided ideas and suggestions for new products, services, technology and processes to ensure Restaurant's competitive position

Medical Assistant

Broward Health Physicians Group
01.2009 - 02.2010
  • Performed venipuncture, immunizations, EKGs, and all diagnostic testing
  • Prepared patient for examination/treatment including vital signs
  • Assisted the physician and set up for procedures
  • Provided direct assistance to physician with surgical and medical procedures
  • Maintained safe and clean working environment by complying with procedures, rules, and regulations
  • Sterilized medical instruments, equipment, and patient rooms
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Contributed to team effort by accomplishing related results as needed
  • Consistently contributed to the maintenance of a respectful work environment
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history

Assistant Store Manager

OfficeMax
07.2006 - 04.2009
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Managed the store with integrity and accountability towards achieving plan and set goals in all aspects of the business
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Hire, develop and train new associates
  • Responsible for all Human Resources aspect of specific store
  • Adhere to and enforce high levels of professionalism, work ethic, and work quality
  • Perform cash pulls and make change orders and deposits in accordance with established policies
  • Opening and closing duties of store
  • Part of a team that was number one sales in the district for 2006, 2007 and 2008
  • Attained and surpassed sales company goal for 2006 and 2007

Loan Processor/Supervisor

NLC of FL Inc
06.2005 - 07.2006
  • Checked packages for appropriate documentation
  • Reviewed financial statements and contacted institutions and customers to clarify details
  • Evaluated approvals against established bank and government lending standards
  • Prepared documents for underwriting by verifying client income, credit reports and other information
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
  • Coordinated closing process with attorneys, title companies and government clerks
  • Processed loans within various departments to achieve timely, accurate and fair proceedings

Education

M.D. - Medicine

American University of Antigua College of Medicine
Coolidge, Antigua
06.2026

Bachelor of Science - Human Health Sciences

American University of Antigua
Coolidge, Antigua
05.2023

Graduate Certificate - Medical Physiology

UF College of Medicine
Gainesville, FL
2020

Bachelor of Science - Biological Sciences

Florida Atlantic University
Boca Raton, FL
2018

Associate of Arts - Transfer Degree

Broward College
Fort Lauderdale, FL
2014

Diploma - Medical Assistant

ATI Career Training Center
Fort Lauderdale, FL
2009

High School Diploma -

Marjory Stoneman Douglas High School
2005

Skills

  • Cardiopulmonary Resuscitation (CPR)
  • Clinical Support
  • EMR / EHR
  • Immunizations/Venipuncture/EKG
  • Teamwork
  • Fluent in Portuguese
  • Fluent in Spanish
  • Customer satisfaction
  • Staff Management
  • Medical transcription
  • Monitoring patient progress
  • Simple dressings

Extracurricular Activities and Volunteer

President, American Medical Women's Association (AMWA) AUA Chapter
August, 2022 – June 2023

  • Led and managed a team of over 50 members, fostering a collaborative environment to promote women's health and professional development.
  • Organized and executed educational events, workshops, and seminars focused on medical advancements, leadership, and career opportunities for women in medicine.
  • Developed partnerships with local healthcare organizations and professionals to provide members with networking opportunities and mentorship programs.
  • Coordinated community outreach programs, including health fairs, volunteering at local clinics, and public health education initiatives, impacting families and individuals.
  • Implemented initiatives to promote diversity and inclusion within the chapter.
  • Represented the chapter at national AMWA conferences, presenting on successful chapter initiatives and best practices.
  • Managed chapter's social media presence and communication channels, increasing engagement and awareness


Volunteer, Westside Regional Medical Center
2009


Student, West Boca Medical Center
Student Learning Program
2004 – 2005


Health Occupations Students of America (HOSA)
Member
2001 – 2005

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working

Timeline

Phlebotomist

OneBlood
04.2020 - 11.2020

Medical Scribe

PhysAssist Scribes
03.2014 - 04.2015

Front End Manager

Flavors Of Brazil
01.2011 - 01.2013

Medical Assistant

Broward Health Physicians Group
01.2009 - 02.2010

Assistant Store Manager

OfficeMax
07.2006 - 04.2009

Loan Processor/Supervisor

NLC of FL Inc
06.2005 - 07.2006

M.D. - Medicine

American University of Antigua College of Medicine

Bachelor of Science - Human Health Sciences

American University of Antigua

Graduate Certificate - Medical Physiology

UF College of Medicine

Bachelor of Science - Biological Sciences

Florida Atlantic University

Associate of Arts - Transfer Degree

Broward College

Diploma - Medical Assistant

ATI Career Training Center

High School Diploma -

Marjory Stoneman Douglas High School

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Carolina Dos Santos