Carolina Elliott
Hackensack,NJ
Summary
Rutgers University - Newark
Research Assistant, 01/2020-03/2020
- Assisted with animal research to investigate behavioral activity.
- Trained mice on reversal learning by implementing Pavlovian conditioning procedures.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Reviewed documents and data to identify trends and patterns.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
Overview
14
14
years of professional experience
Work History
NICU Unit Services Representative
Hackensack Meridian Health
12.2016 - Current
- Served as liaison between doctors and nurses to ensure seamless communication regarding patient consultation to expedite communication process
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responsible for NICU department supply inventory and equipment issues to place orders as needed.
- Designed and developed project logbook to maintain sanitation standards and prevent infectious diseases.
Guest Services Supervisor
Homewood Suites By Hilton
07.2010 - 03.2020
- Supervised Guest Services Team of seven employees to ensure they met the highest of standards of customer service and operating procedures.
- Managed all training and on-boarding for new employees and responsible for ongoing staff training.
- Assisted in quality assurance training material and standards for hotel department inspections.
- Served as point of contact for all information pertaining to Operations, Front Desk, Breakfast, Evening Social, Shuttle Services, and Banquets.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
Trained as Emergency Department Medical Scribe
ScribeAmericaLLC
05.2017 - 09.2017
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Accepted dictated notes and produced professional documents with outlined information.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in reducing wait times for patients by quickly providing physicians with relevant clinical information needed for assessment and treatment.
Skills
- EMT: 02/2024-03/2026
- CPR: 02/2023-02/2025
Additional Information
Bachelor of Arts : Neuroscience and Behavior, 01/2022
Rutgers, The State University of New Jersey - Newark, NJ
Associate of Science : 05/2017
Bergen Community College - Paramus, NJ
Volunteer Experience
Teaneck Volunteer Ambulance Corp
Volunteer Member, 03/2023-Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Holy Trinity Church
CCD Teacher, 09/2017-04/2018
- Educated second grade students on religious education and prepare them for their first communion.
- Structured, managed and directed classes for 20 students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Increased student comprehension by implementing diverse teaching methods and strategies.
- Assessed student progress regularly through formative and summative assessments, providing feedback to inform future instruction.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Trained as Emergency Department Medical Scribe
ScribeAmericaLLC
05.2017 - 09.2017
NICU Unit Services Representative
Hackensack Meridian Health
12.2016 - Current
Guest Services Supervisor
Homewood Suites By Hilton
07.2010 - 03.2020
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