Carolina Espinoza
Cutler Bay,FL
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with a talent for upselling.
Im an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Key Holder
Francesca's Boutique
04.2022 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, and wiped windows and fixtures after closing to maintain an organized and tidy store.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as an integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FLHigh School Diploma -
Coral Reef Senior High School
Miami, FL05.2023
Skills
- Staff Oversight
- Customer Service Management
- Team Member Development
- Team Training and Development
- Cash Handling
- Task Delegation
- Customer Service
- Analytical thinking
- Store maintenance
- Customer service excellence
- Organizational skills
- Product knowledge
Additional Information
Expert understanding of managing POS system
Knowledgeable in retail sales numbers
Languages
Spanish
Professional Working
Timeline
Key Holder
Francesca's Boutique
04.2022 - Current
Associate of Arts - Business Administration And Management
Miami Dade College
High School Diploma -
Coral Reef Senior High School
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