Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Evans

Carolina Evans

Killeen,TX

Summary

I truly love to strive on giving the best customer service possible to help achieve each and every goal for the customer and my company. I’m a driven professional with a proven track record at Planet Fitness, I love to adept in operations management and team motivation. I’ve excelled in enhancing customer loyalty through exceptional service, achieving significant improvements in business operations. Skilled in financial management and staff training, consistently surpassing goals through strategic planning and effective employee development. My goal is to do my best in any and everything that I do and continue to learn and grow as a person in any aspect I have the opportunity to do so.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Planet Fitness
08.2018 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Cosmetologist

Creative Nails
07.2015 - 04.2018
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Processed payments, entering sales in register for prompt customer service.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Applied eyelash extensions to enhance clients' eyes and create impact.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Applied makeup to clients for special occasions to meet requirements.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Used social media platforms to promote salon and services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Offered professional cuts, color services and extensions to salon customers.
  • Maintained regular client list and successfully handled walk-in customers.

Education

Kindergarten And Preschool Education

New Mexico State University - Dona Ana Community College
Las Cruces, NM

Education

Gadsden High School
Anthony, NM
06.2004

Skills

  • Recruiting and interviewing
  • Employee Scheduling
  • Operations Management
  • Cost Reduction
  • Task Delegation
  • Product and service knowledge
  • Employee Performance Evaluations
  • Policy Enforcement
  • Marketing knowledge
  • Sales Growth
  • Cost Control
  • Contract Management
  • Financial Management
  • Sales Reporting
  • Recruitment and hiring
  • Orientation and training
  • Workload Management
  • Staff Training and Development

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Planet Fitness
08.2018 - Current

Cosmetologist

Creative Nails
07.2015 - 04.2018

Kindergarten And Preschool Education

New Mexico State University - Dona Ana Community College

Education

Gadsden High School

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Carolina Evans