Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Fernandes

Sandy Spring,MD

Summary

Adept at fostering nurturing environments and advancing children's development, I leveraged strategic planning and effective communication to build lasting relationships at Lauren Baham and Nicole Lawall. My multitasking prowess and teamwork led to consistently exceeding sales targets by 20% at Tory Burch, showcasing my adaptability and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Professional Nanny

Lauren Baham
01.2024 - Current
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
  • Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child''s temperament.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Retail Sales Associate

Tory Burch
09.2021 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Outreach to clients on the daily basis
  • Prepare appointments with clients to boost sales
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Manage to make 500,000 in sales

Private Nanny

Nicole Lawall
08.2019 - 09.2021
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Taught children everyday skills and language.

Education

Associate of Business Administration - Business Administration

Howard Community College
Columbia, MD
05.2020

High School Diploma -

Sherwood High School
Sandy Spring, MD
05.2018

Skills

- Multitasking

- Time management

- Strategic planning skills

- Verbal and writing communication

- Fast learner

- Teamwork

Languages

Portuguese
Full Professional
Spanish
Professional Working
English
Full Professional

Timeline

Professional Nanny

Lauren Baham
01.2024 - Current

Retail Sales Associate

Tory Burch
09.2021 - 12.2023

Private Nanny

Nicole Lawall
08.2019 - 09.2021

Associate of Business Administration - Business Administration

Howard Community College

High School Diploma -

Sherwood High School

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Carolina Fernandes