Carolina Figueroa

Strategic and customer-focused professional with over 17 years of experience in customer success, support, and account management, with a strong foundation in regulatory analysis, data interpretation, and process improvement. Proven ability to collect, analyze, and communicate customer insights to identify experience gaps and drive meaningful change. Skilled at partnering cross-functionally to inform product decisions, develop performance dashboards, and support strategic initiatives. Adept in monitoring user behavior, surfacing key trends, and translating data into actionable recommendations. Enthusiastic about expanding my expertise in tools like SQL, GIS/mapping, and advanced data platforms to deepen customer insights and support data-driven decision-making. Excited to contribute as a Data Analytics Intern by leveraging my background to enhance reporting accuracy, customer engagement, and cross-functional impact.