Carolina Fontes-Val

Managed seating and reservation flow to ensure timely and accurate guest seating.

Maintained a waitlist and communicated precise wait times to guests.

Handled phone inquiries, reservations, to-go orders, gift card sales, and lost-and-found requests.

Kept menus and host areas clean and organized throughout the service.

Assisted with bussing, running food, and occasionally covering tables during peak hours.

- Scanned tickets, managed large guest lines, and ensured smooth entry for large crowds of both general admission and V.I.P. visitors.

- Maintaining excellent customer service while handling ticket ins, wire bands, and merchandise sales.

- Operated POS systems, processed payments, maintained, and organized a clean merchandise area.

- Adapted to multiple roles as needed to support fast-paced event operations.