CAROLINA GONZALEZ
Encinal,TX
Summary
Dynamic and reliable professional with extensive experience in customer service and cash handling at SUBWAY® Restaurants. Proven ability to enhance customer satisfaction through effective communication and efficient service. Skilled in safe food handling and maintaining cleanliness, contributing to a welcoming environment and reduced food waste.
Overview
24
24
years of professional experience
Work History
Food Prep /Fast Food Cashier
SUBWAY®Restaurants
06.2025 - Current
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
Food Prep
Fuel America
10.2024 - 05.2025
- Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, as needed during high-demand periods.
- Streamlined kitchen processes by implementing efficient food prep techniques, reducing overall wait times for customers.
- Improved kitchen efficiency by streamlining food prep processes and minimizing waste.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
Substitute Teacher's Aide
Cotulla ISD
01.2014 - 04.2021
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Provided one-on-one support for students with special needs, ensuring their academic progress and personal growth.
- Managed the classroom effectively in the absence of the lead teacher, ensuring continuity of instruction and student engagement.
- Monitored student behavior consistently, intervening promptly when necessary to maintain a productive learning environment.
- Communicated effectively with parents regarding their child''s progress, building a strong rapport between home and school environments.
Professional School Bus Driver
Cotulla ISD
01.2014 - 04.2021
- Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
- Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
- Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
- Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Supervised students during loading, unloading and on bus.
- Drove bus along assigned route, picking up students.
- Executed proper and timely loading and unloading of passengers.
Cashier /Fast Food Team Leader
Churches Chicken
12.2015 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Corrections Officer /Transportation Security Officer
Emerald Correctional Management
03.2003 - 08.2013
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Performed pat-downs to look for unauthorized materials and weapons.
Kitchen /Corrections Officer / Kitchen Staff /Housekeeping and Laundry Attendant
Emerald Correctional Management
03.2003 - 08.2013
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Booked new inmates into facility and processed inmates for release.
- Supervised inmates during meals, recreation and other activities.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Sorted, laundered and put away various laundry items.
Cashier /Food Counter Attendant
SUBWAY®Restaurants
01.2002 - 03.2003
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Cotulla ISD
Cotulla TX Southern Careers Institute
TXNo Degree - General Studies
Texas A&M International University
Laredo TX 01-2003
Skills
- Customer service
- Cleaning
- Punctual and reliable
- Cash handling
- Cleanliness and hygiene
- Cooking
- Safe food handling
- POS systems
- Friendly and outgoing
- Food safety
- Refunds and exchanges
Timeline
Food Prep /Fast Food Cashier
SUBWAY®Restaurants
06.2025 - Current
Food Prep
Fuel America
10.2024 - 05.2025
Cashier /Fast Food Team Leader
Churches Chicken
12.2015 - 03.2018
Substitute Teacher's Aide
Cotulla ISD
01.2014 - 04.2021
Professional School Bus Driver
Cotulla ISD
01.2014 - 04.2021
Corrections Officer /Transportation Security Officer
Emerald Correctional Management
03.2003 - 08.2013
Kitchen /Corrections Officer / Kitchen Staff /Housekeeping and Laundry Attendant
Emerald Correctional Management
03.2003 - 08.2013
Cashier /Food Counter Attendant
SUBWAY®Restaurants
01.2002 - 03.2003
Cotulla ISD
Southern Careers Institute
No Degree - General Studies
Texas A&M International University
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