Carolina Gonzalez
Rialto,CA
Summary
Health Information Management professional with strong track record in maintaining accurate and secure patient records. Proven ability to adapt to changing requirements and collaborate effectively with teams to achieve organizational goals. Skilled in data management, compliance with healthcare regulations, and using health information systems. Reliable and results-driven, ensuring high standards in all tasks.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Health Information Management Specialist
Torrance Memorial Medical Center
Torrance, CA
02.1992 - 01.2025
- Managed patient health records ensuring compliance with regulatory standards
- Processed medical documentation using electronic health record systems. (Scanning)
- Reviewed and verified documentation to maintain data integrity.
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Birth Registrar
- Chart Analysis
- Front office Customer Service and Release of Information
Environmental Services Housekeeper
Del Amo Hospital
Torrance, CA
06.1991 - 12.1991
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Verified cleanliness and organization of storage areas and carts.
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
Assistant Manager
Winchell's Donut House
Harbor City, CA
04.1987 - 06.1990
- Oversaw daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff on operational procedures and best practices.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cashier
Cashier
Taco Bell Restaurant
Torrance, CA
06.1984 - 08.1985
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with menu selections and order modifications.
- Enhanced customer satisfaction by providing prompt and friendly service during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Reduced processing errors by meticulously following transaction procedures.
Education
High School Diploma -
Narbonne High School
Harbor City, CASkills
- HIPAA regulations
- Continuous learning mindset
- Medical terminology proficiency
- Effective communication
- Interpersonal and written communication
- Health information systems
- Medical coding
- Cancer Registry
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Patient confidentiality
- Electronic health records
- Patient scheduling
- Patient registration
Certification
- Ahima, [Company Name] - [Timeframe]
Languages
Spanish
Timeline
Health Information Management Specialist
Torrance Memorial Medical Center
02.1992 - 01.2025
Environmental Services Housekeeper
Del Amo Hospital
06.1991 - 12.1991
Assistant Manager
Winchell's Donut House
04.1987 - 06.1990
Cashier
Taco Bell Restaurant
06.1984 - 08.1985
High School Diploma -
Narbonne High School