Summary
Overview
Work History
Education
Skills
Timeline
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Carolina Gonzalez Velazquez

Los Angeles,CA

Summary

Dynamic hospitality professional with extensive experience at Del Mar Racetrack, excelling in customer service and effective multitasking. Proven track record in enhancing guest satisfaction through responsible alcohol service and engaging communication. Skilled in crafting classic cocktails while maintaining cleanliness and hygiene, fostering a positive environment for both guests and staff.

Qualified Supervisor / Management with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

6
6
years of professional experience

Work History

Bartender

Del Mar Racetrack
06.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Banquet Server

Courtyard by Marriott
05.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
  • Handled food and beverage orders for up to 1000 guests, delivering prompt and friendly service.

Chef Helper

Langham Pasadena
10.2022 - Current
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.

Chef

Instaworks Gigs
02.2021 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Enhanced dining experience by crafting innovative menu items tailored to seasonal ingredients.
  • Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
  • Reduced food waste significantly, introducing composting program and revising portion sizes.
  • Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.

Co Owner

Historia Bakery Cafe
10.2019 - 06.2022
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Bachelor of Science - Occupational Health And Safety

Ocupacional Universidad Militar Nueva Granada
Manizales, Colombia
05-2018

Bachelor of Science - Occupational Health And Safety

Instituto Mariscal Sucre
Manizales, Colombia
05-1998

Skills

  • Effective patience
  • Hospitality service expertise
  • Performance improvement
  • Food preparation
  • ABC standards
  • Fluency in Spanish
  • Elegant food plating

Timeline

Bartender

Del Mar Racetrack
06.2023 - Current

Banquet Server

Courtyard by Marriott
05.2023 - Current

Chef Helper

Langham Pasadena
10.2022 - Current

Chef

Instaworks Gigs
02.2021 - Current

Co Owner

Historia Bakery Cafe
10.2019 - 06.2022

Bachelor of Science - Occupational Health And Safety

Ocupacional Universidad Militar Nueva Granada

Bachelor of Science - Occupational Health And Safety

Instituto Mariscal Sucre

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Carolina Gonzalez Velazquez