CAROLINA GUEVARA

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Manages the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
• Preparing the cash order based on the analysis, decide the quantities of each denomination ($1, $5, $10, etc.)
• Forecasting cash needs:

Anticipate events that might affect cash demand, such as local

festivals, holiday seasons, and large business transactions.

• Follow established policies and procedures:

Ensure compliance with the bank's policies regarding cash

ordering limits, frequency, and deadlines set by the Federal

Reserve Bank.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Processed various transactions including deposits, withdrawals, transfers, and payments.
• Balanced cash drawers daily with high accuracy.
• Handled and counted large sums of cash, coins, and checks.
• Followed security protocols to detect and prevent fraudulent transactions.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed various transactions including deposits, withdrawals, transfers, and payments.
• Maintained accurate records of all transactions, ensuring compliance with banking regulations and policies.
• Assisted customers with inquiries and concerns related to their accounts and banking products.
• Provided exceptional customer service, building rapport and resolving issues efficiently and effectively.
• Handled and counted large sums of cash, coins, and checks.