Carolina Gutierrez

Answer incoming calls / process faxes , take orders from physicians, referral sources and customers

Fax prescriptions, verify health insurance benefits , process authorizations , gather all documentation needed

Track data, provide reports through Excel spreadsheets

Upsell and cross sell to meet customer needs

Greet/Attend walk in customers

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues

Investigated and resolved customer inquiries and complaints quickly.

• Assist Patient's in the new/reorder process
• Managing large amounts of inbound calls 60-90 in a timely manner
• Identifying patients’ needs, clarify information, research every issue and providing solutions
• Evaluate patient's demographics and information as needed to complete requested orders.
• Process orders using Byram customized system (ERP)Maintain patient's records by updating account Upsell and cross sell when appropriate.
• Meet monthly KPI , revenue goals by 20%
• Handle returns, ex-changes, issue RGA labels.
• Investigate and Issue replacement orders for lost packages daily communication with our freight partners.

• Route incoming calls to appropriate department.
• Process and investigate if service credits were needed for past due accounts Answer billing/ statements related questions for customers/franchise owners Process cancellation paperwork, and keep track of company's losses on Excel.
• Document every call into company's data entry system and create system tickets when service issues were reported.
• Support Admin department as needed, answer billing questions, Invoicing ,Provided special service quotes for customers.
• Type service agreements for franchise owners.
• Revise/ edit contracts for customers.
• Sell supplies and industrial equipment to Coverall franchise owners Translate meetings in Spanish when needed for franchise owners.
• Managed and distributed incoming and outgoing mail and packages for staff.

• Brought in new business by setting up outside promotional events with assistance of general manager.
• Handled and processed devices warranty and insurance claims.
• Educated new and existing customers on latest service plans and products company offered.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Generated repeat business by developing and maintaining strong team of 4 employees devoted to customer service.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Monitored employee performance and identified performance gaps for corrective action.
• Managed inventory tracking and physical inventory counts to minimize loss.