Carolina Hernandez
Philadelphia,PA
Summary
Proven leader and bilingual communicator, adept at problem-solving and customer service, enhanced MaxKlean & Co's business growth through strategic partnerships and innovative operational initiatives. Excelled in multitasking and presentation design at Fox Chase Wellness Center, achieving targeted recovery rates. Cultivates productive relationships, driving results and efficiency.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Fox Chase Wellness Center
02.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Developed strategies to streamline and improve office procedures.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Researched billing errors and discrepancies to initiate corrective action.
CEO
MaxKlean & Co
08.2016 - 01.2023
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
Bill Collector
Federal Bond Collection Service
04.2006 - 02.2008
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
Bachelor of Business Administration - Business Administration And Management
Virginia College - Birmingham
Birmingham, AL06.2011
High School Diploma -
Cardinal Dougherty High School
6301 N 2nd Street06.2002
Skills
- Bilingual in Spanish; Reading & Writing
- Leadership
- Problem Solving
- Communication
- Presentation Design
- Calendar Management
- Microsoft, Word, Excel, & Outlook Proficient
- Multitasker
- Customer Service
Timeline
Administrative Assistant
Fox Chase Wellness Center
02.2023 - 08.2024
CEO
MaxKlean & Co
08.2016 - 01.2023
Bill Collector
Federal Bond Collection Service
04.2006 - 02.2008
Bachelor of Business Administration - Business Administration And Management
Virginia College - Birmingham
High School Diploma -
Cardinal Dougherty High School
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