CAROLINA HERNANDEZ
Senior Account Manager
Naples,FL
Summary
Dynamic Account Manager with 22 years in sales and international distribution, specializing in the power generation industry. Expertise in building partnerships, retaining key accounts, and enhancing profit channels. Proven leader with technical expertise, skilled in growing networks, influencing decision-makers, and crafting successful strategies. Strong background in customer relationship management and team leadership.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Key Account Manager
GENERAL POWER LTD
Doral, FL
1 2020 - Current
- - Achieved $5.5 million in revenue by distributing Stamford| AvK & ASCO products, enhancing profitability.
- - Secured 15 new key accounts by customizing price lists and coordinating with internal teams to ensure timely product and service delivery, exceeding client expectations.
- - Enhanced relationships with existing key accounts through regular communication and effective problem-solving, increasing customer satisfaction.
- - Conducted regular account reviews to evaluate performance, identify improvement areas, and develop strategies for future growth.
- - Trained teams to optimize service delivery based on individual client needs, further boosting customer satisfaction.
International Sales
MIAMI SWITCHGEAR CO
Miami, FL
01.2018 - 01.2020
- - Secured 10 new accounts annually in assigned territories by leveraging market reports and targeting high-potential Power & Control customers to drive international sales.
- - Organized seminars for existing and potential customers to enhance product knowledge and drive successful sales.
- - Analyzed customer service and related products to improve quality and customer satisfaction.
Account Manager for LATAM and Caribbean
JAT POWER LLC- AKSA POWER GENERATION
Monroe, Washington
01.2013 - 01.2018
- - Established dealer channels across Latin America & the Caribbean for AKSA Power Generators, achieving $2.5 million in annual sales and exceeding targets.
- - Conducted quarterly reviews of the Sales and Marketing Plan, including production, trade shows, and competitor analysis to optimize customer positioning.
- - Managed the Miami supplier base, including sourcing and performance oversight, to provide comprehensive solutions.
- - Built long-term customer relationships by traveling 50% of the time to address challenges and enhance satisfaction.
Sales Representative for Latin America
GENERAL POWER LTD
Doral, FL
01.2005 - 01.2013
- - - Managed key customer relationships as the primary point of contact, ensuring timely communication and high satisfaction, which supported $3 million in annual sales.
- - Led 5 sales representatives in preparing proposals as the internal expert on the complete product line, empowering the team to secure new business opportunities.
Education
Associate of Science - Administration of Airlines & Travel Agencies
University Corporation Unitec
Colombia 01.1995 - 11.1998
Skills
Customer relations and support
International account development
Negotiations and Deals
Sales process optimization and leadership
Marketing strategy development and forecasting
References
- Todd Gurne, Vice President, Meisner Electric, Inc., FL, USA
- Jorge R. Barnichta, General Manager, Rechtien Trucks, FL, USA
- Joel Fiala, Senior Manager Program Management, Collins Aerospace, FL, USA
Languages
Spanish
Native or Bilingual
Timeline
International Sales
MIAMI SWITCHGEAR CO
01.2018 - 01.2020
Account Manager for LATAM and Caribbean
JAT POWER LLC- AKSA POWER GENERATION
01.2013 - 01.2018
Sales Representative for Latin America
GENERAL POWER LTD
01.2005 - 01.2013
Associate of Science - Administration of Airlines & Travel Agencies
University Corporation Unitec
01.1995 - 11.1998
Key Account Manager
GENERAL POWER LTD
1 2020 - Current
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