Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Carolina Hernandez-Lugo

CLEARWATER

Summary

Detail-oriented professional with experience in customer service and patient care. Skilled in problem resolution and maintaining efficient operations. Committed to enhancing team performance and ensuring high-quality service delivery. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. It takes time to ensure that patients or customers are helped in any kind of way. Making sure work is done in a proper and safe manner. Being respectful and calm in situations, no matter what it's about.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Clearwater
10.2023 - Current
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained an organized work area to ensure efficient operations.
  • Checked expiration dates on all products before serving them to customers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served food quickly for positive guest experiences.
  • Packed fast food products in approved containers, cups, and bags.

Volunteer

BayCare Morton Plant
Clearwater
02.2023 - 02.2025
  • Provided assistance to staff in the daily operations of the organization.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.

Clincals

Regency Oaks
Clearwater
12.2024 - 01.2025
  • Worked with cross-functional teams to achieve goals.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Reported changes in patient conditions to registered nurse or physician.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Transported residents within the facility as needed.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.

Education

High School Diploma -

Palm Harbor University High Scool
Palm Harbor, FL
05-2025

Skills

  • Customer service
  • Time management
  • Patient care
  • Problem resolution
  • Team collaboration
  • Infection control
  • Communication skills
  • Safety awareness

Affiliations

  • Traveling
  • Going to the beach
  • Watching movies
  • Listening to music

Languages

Spanish
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1

Accomplishments

  • CNA (Certified Nursing Assistant)
  • BLS Provider American Heart Association
  • CPR
  • First AID

Certification

  • CNA (Certified Nursing Assistant)
  • OSHA 10-Hour General Industry Safety and Health

References

References available upon request.

Timeline

Clincals

Regency Oaks
12.2024 - 01.2025

Crew Member

McDonald's
10.2023 - Current

Volunteer

BayCare Morton Plant
02.2023 - 02.2025

High School Diploma -

Palm Harbor University High Scool

Similar Profiles

CREATE PROFILE