Carolina Herrera
Brooklyn,NY
Summary
Experienced Front Desk professional offering superior hospitality service. Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Motivated offering valuable contributions in all facets of administrative activities .
Overview
4
4
years of professional experience
Work History
Office Assistant/Receptionist
Doral Health & Wellness
Brooklyn, NY
08.2020 - 06.2022
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front Desk Receptionist
Medical Center- Family Doctors Clinic
Brooklyn, NY
12.2018 - 03.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used quick response and dynamic service skills to build relationships with , improving customer retention rate.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Student Mentor Assistant
LTW Services
Brooklyn, NY
01.2018 - 10.2018
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
- Educated students and family members in available resources from social service programs.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Empowered students through counseling and skill-building exercises.
Education
High School Diploma -
Newtown High School
Elmhurst, NY01.2020
Skills
- Telephone etiquette
- Office administration
- Call forwarding
- Problem-solving skills
- Office organization
- Time management
- Scheduling
- Bilingual English/Spanish
- Customer Servicing
- Good listening skills
- Responsible
- Team leader
- Product Knowledge
- Cash Handling
Timeline
Office Assistant/Receptionist
Doral Health & Wellness
08.2020 - 06.2022
Front Desk Receptionist
Medical Center- Family Doctors Clinic
12.2018 - 03.2020
Student Mentor Assistant
LTW Services
01.2018 - 10.2018
High School Diploma -
Newtown High School
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