Carolina Herrera
Arlington,VA
Summary
Ambitious professional with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Hardworking and passionate job seeker with strong organizational skills eager to secure an event coordinator position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
L'annexe Cocktail Bar
07.2021 - Current
- Organized private events events and coordinated catering staff to deliver food services for events and functions.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts. Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Bartender
Founding Farmers
05.2020 - 07.2021
- Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with inventorying beverage stock and bar supplies.
- Obtained cash bank and stocked service bar to prepare for operation.
Assistant Property Manager
Pan American Health Organization
07.2018 - 03.2020
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed administrative logistics of events planning and booking. Reviewed event bills to confirm accuracy and approve payment.
- Developed detailed event reports, documenting all aspects of each event.
- Analyzed event costs to identify areas of improvement and cost savings.
- Trained and supervised event staff to complete tasks on time.
Associate Product Support Specialist
Frontpoint Security
11.2017 - 07.2018
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Education
Associate of Arts - Communications
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Westfield High School
Chantilly, VA06.2010
Skills
- Bar Management
- Performance Monitoring
- Staff Training
- Event Coordination
- Inventory Management
- Staff Scheduling
- Relationship Building
- Labor Cost Control
Certification
- Alcoholic Beverage Regulation Administration (ABRA) License - 2021-2025
Timeline
Bar Manager
L'annexe Cocktail Bar
07.2021 - Current
Bartender
Founding Farmers
05.2020 - 07.2021
Assistant Property Manager
Pan American Health Organization
07.2018 - 03.2020
Associate Product Support Specialist
Frontpoint Security
11.2017 - 07.2018
Associate of Arts - Communications
Northern Virginia Community College
High School Diploma -
Westfield High School
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