Carolina Hill
Atascadero,CA
Summary
Ready to offer exceptional leadership and planning abilities to take on a new role. Demonstrated expertise in cultivating and managing a property in order to meet qualifications and exceed demanding targets and help make sure residents are able to have a safe place to reside and receive a supportive atmosphere. Both personal and professional experience with a wide array of different individuals dealing with disabilities, homelessness, addiction and so forth. Well-versed in Social services standards and community events and would like to transfer into a similar position that allows me to give back.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Assistant
Family Care Network
San Luis Obispo, United States
11.2021 - Current
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Preforming walk about at least 1 daily to ensure no damages to report.
- Sanitize common areas 5-7 times weekly to prevent unsanitary conditions.
- Evaluated and recommended changes to increase client relations and property beautification at meetings 1st week of month.
Receptionist
Paso Robles Veterinary Medical Clinic
Paso Robles, United States
07.2021 - 02.2022
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Fielded 30+ phone calls per day from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Cleaned and disinfected exam areas and equipment to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Entered data from pet records and office visits into computer system using Cornerstone.
- Managed 5-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Sober Living House Manager
Restorative Partners
Paso Robles, CA
12.2018 - 12.2021
- Supervised residents on daily basis preparing meals and handling chores and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for over 20 residents.
- Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
- Maintained positive living environment through empathy and Structure that proved beneficial to both visitors and residents.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Kennel Volunteer
Vineyard Kennels
Paso Robles, CA
08.2019 - 01.2020
- Observed and monitored over 20 animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
- Cared for over 20 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Observed animal details such as size, condition, behavior and eating habits and documented data with Computer Software Program.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Sales Assistant
Christmas Tree Lot
Atascadero, CA
10.2018 - 12.2018
- Provided pricing information from $20-$400 to customers regarding specific products based on specifications of building or budget.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted 20+ customers daily with prompt and polite support in-person and via telephone.
Education
Working On Associates To Transfer - Biology
Cuesta College
San Luis Obispo, CA06.2023
Diploma -
Atascadero High School
Atascadero, CA06.2013
Skills
- Teamwork
- Conflict resolution
- Leadership Capabilities
- Activities scheduling
- Quality service
- Affordable housing programs knowledge
- Budgeting
- Exceptional oral and written communication skills
- Performance improvement
- Efficient multi-tasker
- Exceptional interpersonal communication
- Consistently meet goals
Accomplishments
- Well rehearsed in using different technological apps from Microsoft Office to Google.
- Has been trained in Motivational Interviewing, Cultural Competency and Dual Diagnoses though may need to retake for current certificates
Certification
- Mental Health First Aid Training - Certification through 01/06/2025
- Adult and Pediatric CPR/First Aid Training - Certification through 10/2023
Timeline
Property Assistant
Family Care Network
11.2021 - Current
Receptionist
Paso Robles Veterinary Medical Clinic
07.2021 - 02.2022
Kennel Volunteer
Vineyard Kennels
08.2019 - 01.2020
Sober Living House Manager
Restorative Partners
12.2018 - 12.2021
Sales Assistant
Christmas Tree Lot
10.2018 - 12.2018
Working On Associates To Transfer - Biology
Cuesta College
Diploma -
Atascadero High School
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