Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Carolina Horning

Carolina Horning

Senior Executive Assistant
Phoenix,AZ

Summary

Highly organized and motivated professional with extensive experience providing administrative support to executive-level staff. Proven ability to maintain confidentiality for sensitive documents, coordinate complex travel arrangements and schedule appointments. Driven and resourceful, administrative professional with 11 years of experience assisting with work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments.

Overview

24
24
years of professional experience

Work History

Senior Executive Assistant

ONRAD, Inc.
05.2022 - 09.2023
  • Managed Executive team's calendar, composed emails and handled their calls. Conducted internal as well as external audits and surveys.
    Compiled data and created reports. Prepared presentations for Executive team. In charge of managing Executive team's travel arrangements.
  • Managed Microsoft Team meetings with partners and stakeholders.
  • In charge of preparing Radiologist Employment Contracts based on terms stipulated by the CEO
  • In charge of maintaining SharePoint physician and customer files. In charge of creating and updating distribution lists.
  • Responsible for taking detailed minute notes during management board meetings twice a week.
  • Accountable for overseeing data management projects involving staff, physicians, and customers such as hospitals and clinics
  • Responsible for preparing presentations based on CEO's directive
  • Conducted projects using Trello
  • In charge of organizing events related to company participation at conventions.
  • Handled managerial office tasks like inventory tracking and other day-to-day responsibilities.
  • Exhibited strong organizational skills to manage multiple projects simultaneously.
  • Managed and organized confidential information to maintain privacy.
  • Handled HR related tasks related to on-boarding. Responsible for the creation of job description content. Formed part of the Recruitment team.

Regional Manager & Executive Assistant

Snap Fitness 24/7
06.2017 - 03.2022
  • Responsible for conducting audits ranging from compliance to employee performance and member retention.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Responsible for overseeing different projects relative to fitness trainer certification.
  • Experience in setting up fitness facilities from scratch Set up, pre-sale, general groundwork.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.

Executive Assistant & Copywriter

Zillion, Inc.
07.2016 - 03.2017
  • Content writer for online personal massage product manufacturer.
  • Able to implement different writing styles to successfully reach specific target markets
  • Basic social media marketing responsibilities through multiple online platforms U.S and U.K online customer support
    Amazon platform
    Handled exchanges, returns, complaints and inquiries
  • Responsible for drafting instruction manual content
  • Tested prototypes and wrote corresponding reports.
  • In charge of editing and re-structuring online product description content
  • In charge of creating attractive, concise, and reader-friendly product description content for main website
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Improved customer engagement with personalized direct mail campaigns targeting specific demographics.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.

Executive Assistant to the Chief Executive Officer

Get Fit Warehouse
12.2015 - 03.2016
  • Content writer for online sports nutrition retailer
  • Managed CEO's calendar and handled travel arrangements
  • In charge of creating articles related to fitness and nutrition
  • Implemented sales and customer support skills both in English and Spanish
  • Consistently exceeded monthly quota
  • Basic social media marketing
  • Customer support to online customers across the U.S and abroad
  • Assisted CEO in the creation of proposals for prospective partners and distributors
  • Extensive sales skills. Vendor relations Assisted in marketing campaign.
  • Optimized scheduling efficiency by coordinating meetings and appointments.
  • Edited and proofread content for accuracy and clarity.
  • Wrote original short- and long-form content that maintained brand consistency across channels.
  • Managed multiple projects simultaneously while meeting tight deadlines.

Office Manager Administrator

United Pet Care
04.2014 - 08.2015
  • In charge of office administration.
  • Customer service tasks/sales tasks (enrollments, membership changes, cancellations)
  • Handled member complaints and emergency issues relative to pet health membership program
  • Cold calling based on leads
  • Every-day interaction with prospective members and business partners, explaining program and its benefits from multiple angles
  • Responsible for maintaining member data and issuing reports
  • Basic AP/AR
  • Handled collections
  • Built and maintained positive business relations with affiliate providers and members alike.
  • Provided customer service support, responding to inquiries in a timely manner. Answered phone calls and managed inquiries from customers and vendors. Processed invoices, payments, and incoming and outgoing mail.

Executive Assistant

Dana Vape
01.2013 - 04.2014
  • Basic office administrative duties
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Front and back office
  • Sales
  • In charge of establishing and maintaining relationships with wholesalers in the Electronic Cigarette industry
  • Handled customer service issues
    Incoming and outbound calls, complaints, etc
    In charge of tracking inventory, invoicing, order placement, etc
    Word, Excel, and QuickBooks implemented daily for reporting purposes.

Mortgage Fraud Analyst

Robert Half International
09.2011 - 01.2013
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
  • Analyst in charge of conducting reviews related to residential homeowner activity, as mandated by the Federal government in 2011
  • Promontory Risk Review project
    Reported findings and discussed potential resolution. Utilized Agile and SalesForce.

Senior Loan Processor

Wells Fargo
11.2010 - 04.2011
  • Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Assisted in training junior loan processors, resulting in increased productivity across the team.
  • Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.

Mediator Specialist

Robert Jackson & Associates Law Firm
05.2010 - 11.2010
  • In charge of handling eviction cases in CA Master negotiator
    Solid communication and administrative skills Sales skills utilized
  • Facilitated negotiations for successful dispute resolution and improved relationships among stakeholders.
  • Managed caseload of complex cases, ensuring timely resolution and client satisfaction.
  • Built trust and rapport with disputing parties, enabling productive dialogue and effective problemsolving.
  • Involved in negotiating settlements outside of court .

Education

Associate of Arts - General

Orange Coast College
Costa Mesa, CA
09.1998

High School Diploma -

Los Amigos High School
Fountain Valley, CA
06.1995

Skills

  • Administrative Skills
  • Calendar Management Proficiency
  • Conflict resolution techniques
  • Exceptional interpersonal skills
  • Proactive Decision Making
  • Strong Organizational Abilities
  • Research and analysis abilities
  • Professional Presentation Development
  • Adaptable to change
  • Executive Support ExpertiseEvent Planning Expertise
  • Efficient Travel Arrangements
  • Social Media Management
  • Business Writing
  • HR support Job Description content creation,
  • Presentation Development
  • Office Management
  • Project Oversight
  • Customer Service
  • Quality Control
  • Proofreading
  • Spreadsheet tracking
  • Performance Improvement
  • Report Analysis
  • Payroll
  • AR/AP
  • Schedule & calendar planning
  • Videoconference preparation
  • Financial Services
  • High-level confidentiality
  • Fluent Multilingual Capabilities
  • Skilled in Office Technology
  • Database Management
  • Meticulous attention to detail

Timeline

Senior Executive Assistant

ONRAD, Inc.
05.2022 - 09.2023

Regional Manager & Executive Assistant

Snap Fitness 24/7
06.2017 - 03.2022

Executive Assistant & Copywriter

Zillion, Inc.
07.2016 - 03.2017

Executive Assistant to the Chief Executive Officer

Get Fit Warehouse
12.2015 - 03.2016

Office Manager Administrator

United Pet Care
04.2014 - 08.2015

Executive Assistant

Dana Vape
01.2013 - 04.2014

Mortgage Fraud Analyst

Robert Half International
09.2011 - 01.2013

Senior Loan Processor

Wells Fargo
11.2010 - 04.2011

Mediator Specialist

Robert Jackson & Associates Law Firm
05.2010 - 11.2010

Associate of Arts - General

Orange Coast College

High School Diploma -

Los Amigos High School

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Carolina HorningSenior Executive Assistant