Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Carolina Horning

Carolina Horning

Phoenix,Arizona

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. 25 years of combined experience in administrative support, project management and customer service.

Overview

12
12
years of professional experience

Work History

Executive Assistant to CEO

ONRAD, Inc.
Phoenix, AZ
05.2022 - 06.2023
  • Served as Office Manager and Executive Assistant to CEO and CFO.
  • In charge of overseeing administrative tasks related to processes such as inventory tracking, tending to employee’s office needs, communicating with our property management company, among other tasks.
  • Responsible for various projects related to audits and surveys. Project management skills
  • In charge of maintaining the CEO’s calendar.
  • In charge of preparing Radiologist Employment Contracts based on terms stipulated by the CEO.
  • In charge of maintaining SharePoint physician and customer files. In charge of creating and updating distribution lists on Microsoft 365.
  • Responsible for taking detailed minute notes during management Board meetings.
  • Accountable for overseeing data management projects involving staff, physicians, and customers such as hospitals and clinics.
  • Responsible for preparing presentations based on CEO’s directive. PowerPoint skills utilized.
  • In charge of organizing events related to company participation at Radiology conventions.
  • In charge of assisting in project management endeavors related to the onboarding process of radiology and customers.
  • Efficiently work with Agile/ Trello for monitoring of projects. Utilization of Microsoft 365, including SharePoint.

Regional Manager/Executive Assistant

Snap Fitness
Sedona , AZ
06.2017 - 03.2022
  • Operated as Regional Manager for 7 fitness clubs located in Northern AZ and NV.
  • In charge back-end operations, training, compliance, and sales.
  • Responsible for conducting audits ranging from compliance to employee performance and member retention.
  • In charge of training club managers on new procedures, customer service, sales, etc.
  • Responsible for overseeing different projects relative to fitness trainer certification.
  • Experience in setting up fitness facilities from scratch. Set up, pre-sale, general groundwork. Use of Agile, Trello and Jira for coordinating projects. Google Suite utilized as well.
  • My relocation to Phoenix from Sedona caused for my employment termination at Snap. Letter of recommendation is available.

Copywriter/Office Manager/Marketing Coordinator

Zyllion
Irvine, CA
07.2016 - 03.2017
  • Content writer for online personal massage product manufacturer. Able to implement different writing styles to successfully reach specific target markets.
  • Basic social media marketing responsibilities through multiple online platforms.
  • U.S and U.K online customer support. Amazon platform.
  • Handled exchanges, returns, complaints and inquiries.
  • Responsible for drafting instruction manual content. Testing prototypes.
  • In charge of editing and re-structuring online product description content.
  • In charge of creating attractive, concise, and reader-friendly product description content for main website.
  • Fulfilled administrative tasks for CEO. Calendar planning, minute taking, emails, research.
  • Relocated from CA to AZ. Reason for termination.

Project Manager/Content Writer

Get Fit Warehouse
Irvine, CA
12.2015 - 03.2016
  • Content writer for online sports nutrition retailer. In charge of creating articles related to fitness and nutrition.
  • Implemented sales and customer support skills both in English and Spanish. Consistently exceeded monthly quota. Basic social media marketing (Managed FB and IG content)
  • Customer support to online customers across the U.S and abroad.
  • Assisted CEO in the creation of proposals for prospective partners and distributors. Project management duties. Invoices and reports.
  • Extensive sales skills. Vendor relations.
  • Assisted in marketing campaign.
  • Laid off on 3/15/2016.

Executive Assistant

United Pet Care
Laguna Woods, CA
04.2014 - 08.2015
  • In charge of office administration. Customer service tasks/sales tasks (enrollments, membership changes, cancelation). Handled member complaints and emergency issues relative to pet health membership program.
  • Cold calling based on leads
  • Every-day interaction with prospective members and business partners, explaining program and its benefits from multiple angles.
  • Responsible for maintaining member data and issuing reports.
  • Basic AP/AR. Handled collections.
  • Built and maintained positive business relations with affiliate providers and members alike.
  • Fulfilled basic administrative duties for Owner. Filing, schedule planning, research, emails, research support.

Administrative Assistant

Dana Vape LLC
Dana Point , CA
01.2013 - 04.2014
  • Basic office administrative duties. Front and back office. Sales
  • In charge of establishing and maintaining relationships with wholesalers in the Electronic Cigarette industry.
  • Handled customer service issues. Incoming and outbound calls, complaints, etc.
  • In charge of tracking inventory, invoicing, order placement, etc.
  • Word, Excel, and QuickBooks implemented daily for reporting purposes.
  • Provided administrative support to Owner.

Analyst

Robert Half Management Resources
Irvine, CA
09.2011 - 01.2013
  • Handled administration of foreclosure related complaints. Organization skills required. Fast paced environment. Sales skills utilized.
  • Analyst in charge of conducting reviews related to residential homeowner activity, as mandated by the Federal government in 2011. Promontory Risk Review project. Reported findings and discussed potential resolution.
  • Word and Excel skills utilized.
  • Attention to detail. Analytical skills. Mortgage Lending background dating back to 1997.
  • Project came to an end in January 2013.

Education

Some College (No Degree) - General Studies

Orange Coast College
Costa Mesa, CA

Skills

  • Mail Management
  • Articulate and Well-Spoken
  • Social Media Knowledge, Research and Marketing
  • Administrative Support Specialist
  • Strong Problem Solver, Loss mitigation experience
  • Excel Spreadsheets
  • Meeting Planning
  • Travel Arrangement Coordination
  • Document Filing and Retrieval
  • Recordkeeping and Documentation
  • Executive Presentations
  • Supply Ordering
  • Copywriting
  • Data Research and Compilation
  • Verbal and Written Communication
  • Critical Thinking
  • Invoice Preparation
  • Meeting Minutes
  • Administrative Oversight
  • Executive Schedule Management
  • Administrative Support
  • Customer Service
  • Records Management Databases
  • Knowledge in Project management
  • Excel, Word, PowerPoint, Monday, Agile, Oracle, QuickBooks and SalesForce knowledge
  • Proficient in Spanish

Languages

Spanish
Native/ Bilingual

Additional Information

  • Letter of Recommendation from recent employer is available upon request.

Timeline

Executive Assistant to CEO

ONRAD, Inc.
05.2022 - 06.2023

Regional Manager/Executive Assistant

Snap Fitness
06.2017 - 03.2022

Copywriter/Office Manager/Marketing Coordinator

Zyllion
07.2016 - 03.2017

Project Manager/Content Writer

Get Fit Warehouse
12.2015 - 03.2016

Executive Assistant

United Pet Care
04.2014 - 08.2015

Administrative Assistant

Dana Vape LLC
01.2013 - 04.2014

Analyst

Robert Half Management Resources
09.2011 - 01.2013

Some College (No Degree) - General Studies

Orange Coast College

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Carolina Horning