Carolina Ibarra
Los Angeles,CA
Summary
Dynamic customer service professional with extensive experience at Windsor Fashions, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and complaint handling, I consistently improved resolution times and customer satisfaction. Proficient in Microsoft Excel, I effectively managed high-stress situations while fostering a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Windsor Fashions
07.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
Retail Assistant Manager
Justice Tween Brands
10.2015 - 02.2017
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Education
Roosevelt High School
Los Angeles, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Microsoft Excel
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Windsor Fashions
07.2017 - Current
Retail Assistant Manager
Justice Tween Brands
10.2015 - 02.2017
Roosevelt High School
Similar Profiles
Calista GalarneauxCalista Galarneaux
Part Time Manager at Windsor FashionsPart Time Manager at Windsor Fashions
Giannie AlfaroGiannie Alfaro
Sales Associate at Windsor FashionsSales Associate at Windsor Fashions
Brooklyn DameronBrooklyn Dameron
Stylist Sales Associate at Windsor FashionsStylist Sales Associate at Windsor Fashions
Mae FleckMae Fleck
Co-Manager at Windsor FashionsCo-Manager at Windsor Fashions
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group