Carolina Jasso
Management
Laredo,TX
Summary
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Store Manager
Daily Thread
12.2022 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Compliance Coordinator
Stride K12
08.2021 - 10.2022
- Promoted twice within a year
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Maintained open communication channels with regulatory agencies, fostering strong professional relationships.
- Simplified outdated processes
- Created Excel worksheets and Google docs for better communication/recording of data.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
General Manager
Gap
05.2017 - 07.2021
- Increased sales 14% the 1st year of employment
- Decreased Shrink to company standard after first year of employment and consistently kept it to company standard.
- Recruited, hired, trained, and developed employees
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Worked with Taleo/Passport hiring
- Utilized KPIs to increase sales, decrease Shrink, and improve operations for the good of the business
- Positively changed the culture and tone of the store
- Consistently received Regional Recognition for Loyalty/Credit Card.
Store Manager
Lane Bryant
05.2013 - 05.2017
- Moved from bottom 10% to #1 in Loyalty/Credit Card
- Recruited, hired, trained, and developed employees
- Worked with ADP for hiring
- Utilized KPIs to increase sales, decrease Shrink, and improve operations for the good of the business
- Positively changed the culture and tone of the store
- Consistently received Regional Recognition for Loyalty/Credit Card.
Earthbound Trading
Store Manager
12.2011 - 05.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Masters of Human Resource Management - Human Resources Management
University of Louisville
Louisville, KY05.2025
Bachelor of Science in Business Administration - Business Management
University of Phoenix
Phoenix, AZ02.2020
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Amazon Workspace
- Microsoft Teams, Zoom
- Taleo, ADP, Workday
- Multitasking and Organization
- Team leadership and coaching
- Recruitment and hiring
- Goals and performance
- Leadership Development
- Talent Recruitment
- Staff training/development
Affiliations
- The Society of Human Resource Management
- The National Society of Leadership and Success
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Google Docs
POS Systems
ADP
Taleo
My Workday
Timeline
Store Manager
Daily Thread
12.2022 - Current
Compliance Coordinator
Stride K12
08.2021 - 10.2022
General Manager
Gap
05.2017 - 07.2021
Store Manager
Lane Bryant
05.2013 - 05.2017
Earthbound Trading
Store Manager
12.2011 - 05.2013
Masters of Human Resource Management - Human Resources Management
University of Louisville
Bachelor of Science in Business Administration - Business Management
University of Phoenix
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