Carolina Jimenez
Goodyear,United States
Summary
Our team at Bank of America thrives on building strong business relationships, which I have been dedicated to enhancing as an Assistant Vice President Merchant Consultant for over two years. Previously, with Wells Fargo, my role as a Home Mortgage Consultant honed my direct sales skills and commitment to customer satisfaction. Leveraging these competencies, I navigate the complexities of financial services, advancing our mission to deliver unmatched value to our clients. My focus on fostering trust and delivering results aligns with our company's culture, and I am driven by the goal to empower our clients with innovative financial solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Vice President Merchant Consultant
Bank of America
10.2022 - Current
- Develop and maintain relationships with assigned Financial Centers, Small Business and other One Team partners as assigned across a geographic footprint and support bringing the Bank of America suite of merchant services solutions to clients
- Demonstrate a deep understanding and broad knowledge of merchant pricing, software, gateways, security as well as expert industry knowledge in Healthcare, Retail, Restaurant, Business to Business and ISVs
- Identify and support new client priorities
- Continuously develop and maintain a strong pipeline for new revenue growth opportunities
- Attain balanced performance including assigned sales and revenue goals, operational excellence/risk and client experience standards
- Acts as a champion for clients by connecting expertise across the company that helps them achieve their goals
- The ability to understand technical solutions and processes
- Maintain accurate records and adhere to SLAs
- Establish relationships with associations, centers of influence and vendor partners among others
Home Mortgage Consultant
Wells Fargo
08.2021 - 10.2022
- Produce high quality loans which are compliant and provide excellent customer service
- Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
- Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans
- Understand real estate appraisals, title reports, and real estate transactions
- Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in; analyze and offer mortgage loan products based on client needs
- Review and analyze low to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk
Bilingual Home Equity Specialist
Wells Fargo
01.2018 - 08.2021
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
Linguist
Lionbridge
11.2018 - 06.2020
- Understanding job or client specifications and completing all language translations, interpretations, analyses, and research accordingly
- Identifying and making sense of language patterns
- Completing accurate transcriptions of audio recordings and tabulating data
- Analyzing documents and texts and translating complex information into simple language
- Studying languages, cultures, and societies in order to draft national and school language policies
- Collaborating with other Linguists and discovering and documenting the origins of words and the authenticity of texts
Account Management
CIMETAL S.A
11.2012 - 05.2016
- Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise
- Negotiating and closing business contracts with existing and new clients
- Delivering sales pitch to prospective clients
- Preparing and presenting business and account updates to the company's management and clients
- Monitoring the budget of the client, explaining costs or expenditures and discussing new terms if necessary
- Following up clients to ensure they are satisfied with the company's products or services
- Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions
Retention Specialist
DIRECTV Latin America
11.2009 - 03.2011
- Communicating with customers and sales representatives
- Analyzing customer behavior
- Gathering information about customer complaints
- Developing aggressive retention strategies based on customer feedback
- Negotiating with customers to renew contracts and retain business
- Meeting with the sales team to propose customer retention solutions
- Writing and presenting customer behavior reports
- Building positive relationships with customers and business associates
Education
Spanish Medical Interpreter -
Estrella Mountain Community College
01.2020
Bachelor's degree - Business Administration and Management, General
Fundación Universitaria Autónoma de las Américas
01.2015
Skills
- Pricing Strategy
- Business Relationship Management
- Direct Sales
- Empathy development
- Student motivation
- Learning styles adaptation
Certification
- Sales: Closing Strategies
- Sales Well-being: Managing Anxiety, Burnout, and Rejection
- Finding Your Time Management Style
- Accounting Foundations
- Accounting Foundations: Managerial Accounting
Languages
Spanish
Native or Bilingual
Timeline
Assistant Vice President Merchant Consultant
Bank of America
10.2022 - Current
Home Mortgage Consultant
Wells Fargo
08.2021 - 10.2022
Linguist
Lionbridge
11.2018 - 06.2020
Bilingual Home Equity Specialist
Wells Fargo
01.2018 - 08.2021
Account Management
CIMETAL S.A
11.2012 - 05.2016
Retention Specialist
DIRECTV Latin America
11.2009 - 03.2011
Bachelor's degree - Business Administration and Management, General
Fundación Universitaria Autónoma de las Américas
Spanish Medical Interpreter -
Estrella Mountain Community College
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