Carolina Jimenez
Austin,TX
Summary
Highly skilled and dependable Office Manager with over 1 year of experience working with medical personnel. Exceptional communication skills and always striving to make a positive contribution to the organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinic Manager
Bristol Family Eyecare
01.2023 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Reduce wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction.
- Cross-train employees for different roles within the organization leading towards improved teamwork.
- Supervise employees to maintain team of high performers with supportive work atmosphere.
- Scheduled meetings with Reps from different vendors.
- Collaborate with marketing teams to develop promotional materials, organize and conduct company events.
- Order office supplies and keep check on inventory levels.
- Monitor patients and wait times to create efficient flow from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Resolve patient complaints in timely, professional yet caring manner ensuring positive experience and patient satisfaction.
- Conduct regular staff evaluations, and meetings while providing constructive feedback and setting clear expectations for future performance goals.
- Manage clinic budgets, revise & pay office bills.
- Facilitate communication between staff members, fostering a collaborative work environment.
- Complete monthly reports for all three clinic locations and doctors for our data analysis team.
- Create and implement organizational policies and procedures.
- Pull, verify and get authorizations from insurance providers for patient care and/or services.
- Implemented patient recall systems as well as other marketing strategies increasing patient volume for company's growth and success.
- Manage contact lens department: sell supplies, place patients/office orders, schedule and conduct contact lens insertion and removal classes and follow up with contact lens patients after their fittings.
- Oversee optical and assist in selling, adjusting, and ordering lenses/glasses.
- Perform technician duties such as pre-testing, advanced medical testing, fix equipment, order and replenish medical supplies.
Leasing Manager
LYND
03.2012 - 07.2016
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Managed maintenance team of five employees.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Streamlined leasing process for efficiency by implementing an onsite application system.
- Create, review and sign leasing agreements with residents.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
Warehouse and Sales Manager
Advanced Auto Parts
02.2006 - 03.2012
- Increased sales revenue by developing and implementing effective sales strategies.
- Inventory control. Keep track of inventory levels by using a scan gun and completing cycle count reports.
- Gather and ship out discontinued parts.
- Prepare shipments.
- Receive shipments.
- Manage team of eight employees.
- Loss prevention.
- Assist team members with customers at front register with sales.
- Hire and train new team members.
- Conduct weekly and monthly staff meetings.
Education
High School Diploma -
Simon Rivera High School
Brownsville, TX06.2002
Foreign Language Teacher Education
UTB/TSC
Brownsville, TXSkills
- Clinical Management
- Fully Bilingual
- Computer Literate/ Multiple Software
- Logistics
- Excellent Communication
- Medical Billing
- Technical Troubleshooting
- Inventory Control
- Organizational Skills
- Customer Service
- Patient Care Coordination
Affiliations
- paddleboard
- hiking
- swimming
Certification
CPR certified
Essilor expert
Languages
Spanish
Native or Bilingual
Timeline
Clinic Manager
Bristol Family Eyecare
01.2023 - Current
Leasing Manager
LYND
03.2012 - 07.2016
Warehouse and Sales Manager
Advanced Auto Parts
02.2006 - 03.2012
High School Diploma -
Simon Rivera High School
Foreign Language Teacher Education
UTB/TSC
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