Carolina Jimenez Zapata

• Consulted with small business clients to identify priorities and deliver tailored solutions.
• Oversaw multiple accounts, consistently surpassing performance goals.
• Cultivated new accounts and enhanced value-added services to drive revenue growth.
• Maintained a robust pipeline for new revenue generation and client retention.
• Demonstrated extensive knowledge of merchant pricing, software, and security across various industries.
• Utilized CRM software to track customer interactions and manage leads effectively.
• Trained junior sales team members on best practices to improve overall performance.
• Conducted product presentations and demonstrations for partners and potential clients.
• Conducted regular training sessions for partners on product features and sales techniques.
• Analyzed partner performance data to identify growth opportunities and support needs.
• Facilitated communication between partners and internal teams to resolve issues promptly.
• Attended conferences, trade shows and networking events related to the industry.

• Procured new business to enhance sales and strengthen pipeline.
• Provided attentive service to customers in person and via phone.
• Collaborated with team members to fulfill project requirements and meet deadlines.
• Answered customer inquiries, shared product insights, and verified pricing and availability.
• Maintained current knowledge of industry trends to address customer needs effectively.
• Cultivated relationships with key partners to enhance collaborative sales efforts.
• Led training sessions for team members on sales techniques and product knowledge.
• Developed sales presentations tailored to partner needs and market demands.

• Developed relationships with prospects to expand sales territory.
• Managed customer accounts to attain sales goals and distribution targets.
• Presented products and services to meet client business needs.
• Analyzed potential sales opportunities and call plan.
• Assessed client needs and suggested product solutions.
• Presented products and services to prospective customers.
• Expanded business, developed revenue and managed market gains.
• Delivered customer orders and collected payments to keep accounts current.