Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CAROLINA KANCHEFF

Georgetown,TX

Summary

Resourceful Bilingual Customer Service Agent known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, problem-solving, and time management skills. Excel in conflict resolution, active listening, and empathy, ensuring positive interactions in every customer service encounter.

Overview

10
10
years of professional experience

Work History

Secretary

JK Construction
Eagle Pass, USA
01.2019 - 02.2025
  • Handled incoming calls with professionalism.
  • Handling correspondence, typing, preparing and collecting reports, filing, coordinating mail shots, and similar publicity tasks.
  • Implementing new procedures and administrative systems.
  • Logging and/or processing bills or expenses.
  • Managed calendars, coordinating meetings and appointments.
  • Ensured timely restocking to maintain operational flow.

Supervisor

United States Census Bureau
Leander, USA
12.2019 - 12.2020
  • Perform diagnostics and troubleshooting of multiple issues, document help desk tickets and resolutions, and maintain equipment inventory lists.
  • Maintain accurate hardware and software inventory records.
  • Distribute computer equipment, such as desktops, laptops, and printers, to all staff in a timely manner.
  • Perform the initial installation of operating systems.
  • Coached newly hired IT specialists on advanced technical procedures.
  • Assisted clients with the diagnosis of software and hardware issues and concerns.
  • Encouraged timely and relevant upgrades for clients' products, as necessary.
  • Directly supervised a group of IT specialists with specific qualities.

Secretary

Aguado Stone Company
Georgetown, USA
04.2017 - 09.2017
  • Handled incoming phone inquiries efficiently.
  • Handling correspondence, typing, preparing and collecting reports, filing, coordinating mail shots, and similar publicity tasks.
  • Implementing new procedures and administrative systems.
  • Logging and/or processing bills or expenses.
  • Maintaining diaries, and arranging appointments.
  • Restocking materials as needed.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Operated office equipment such as photocopiers, scanners, and fax machines.

Agent

Harte Hanks - Alamo Colleges
Austin, USA
11.2015 - 01.2016
  • Advises students and parents regarding the availability of financial aid, the eligibility requirements, and the application process.
  • Provides information on scholarship and loan options.
  • Answers questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
  • Maintained customer financial information and files.
  • Developed reports detailing the status of various student loan accounts.
  • Received and posted payments to loan accounts.
  • Answered inquiries from students regarding scholarship opportunities, repayment plans.
  • Prepared correspondence such as award letters for successful applicants.

Cashier

Whataburger
Eagle Pass, USA
01.2015 - 05.2015
  • Greeted customers with a professional and welcoming demeanor.
  • Receive the orders and the respective cash, or other forms of payment, from the customers.
  • Handing over appropriate food parcels.
  • Other assistance, as demanded.
  • Monitored dining area to ensure tables are cleared promptly after guests leave.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.

Education

HIGH SCHOOL DIPLOMA -

EAGLE PASS HIGH SCHOOL
Eagle Pass
06.2015

Skills

  • Learning agility
  • Positive Attitude
  • Machine Learning
  • Troubleshooting
  • Communication skills
  • Computer skills
  • Technical skills
  • Supervisory skills
  • Teamwork Skills
  • Customer service skills
  • Phone reception
  • Organization
  • Accounts receivable and payable
  • Inventory purchasing
  • Multi-line phone systems
  • Verbal and written communication
  • Schedule management
  • Payment posting
  • Quickbooks
  • Call center experience
  • Technical troubleshooting
  • Data entry
  • Stress management
  • Bilingual communication

Languages

Spanish
Native/ Bilingual

Timeline

Supervisor

United States Census Bureau
12.2019 - 12.2020

Secretary

JK Construction
01.2019 - 02.2025

Secretary

Aguado Stone Company
04.2017 - 09.2017

Agent

Harte Hanks - Alamo Colleges
11.2015 - 01.2016

Cashier

Whataburger
01.2015 - 05.2015

HIGH SCHOOL DIPLOMA -

EAGLE PASS HIGH SCHOOL

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CAROLINA KANCHEFF