Summary
Overview
Work History
Skills
References
Timeline
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Carolina Lazo

Sunrise,FL

Summary

A hospitality professional with over 15+ years of experience in the sales and customer service industry. A strong track record in resolving customer service issues and ensuring customer satisfaction. Skilled in launching, staffing, and managing a team. Adaptable, result-oriented, and resourceful professional with excellent organizational and communication skills. Committed to contributing to high levels of efficiency and productivity within any field.

Overview

11
11
years of professional experience

Work History

Stewardess

Pure Energy Charters
09.2023 - Current
  • Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
  • Maintained a clean and organized cabin, creating a welcoming atmosphere upon arrival of clients.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.

Property Manager

Mint House
05.2019 - 09.2023
  • Connected with vendors and contractors, negotiating contracts and managing relationships to ensure the timely completion of maintenance tasks and repairs
  • Consistently monitored expenses and identified cost-saving opportunities, contributing to the overall financial success of the properties under my management
  • Analyze competitor strategies and market trends to identify opportunities for differentiation and develop innovative marketing campaigns to position Mint House as a leader in the market
  • Develop and implement employee performance evaluation systems to ensure the continuous improvement and development of the team

Assistant Concierge Manager

Turnberry Associates
09.2016 - 12.2019
  • Coordinate with local businesses to establish partnerships and promotions that enhance the customer experience at Aventura Mall
  • Manage employee performance and provide coaching and feedback to ensure high-quality service delivery
  • Assist the Director of Marketing in creating and implementing innovative marketing and tourism strategies
  • Assist in the development and execution of marketing campaigns and promotional events to attract new customers and increase overall customer satisfaction and loyalty at Aventura Mall.

Operations Manager

Sephora
09.2013 - 08.2016
  • Maintain constant visual standards for all merchandise
  • Manage team while receiving, organizing, processing and auditing product delivery
  • Address customer complaints and defuse situations
  • Ensure compliance with all health and safety regulations in the store
  • Analyze sales data and trends to identify opportunities for increasing revenue and improving operational efficiency.

Boutique Specialist

Nespresso
10.2012 - 09.2014
  • Develop and maintain a deep knowledge of coffee products, including origins, flavor profiles, and brewing methods, to effectively educate customers and provide personalized recommendations
  • Engage with customers to understand their needs and preferences, while providing exceptional customer service and building strong relationships
  • Host tasting events to educate customers on different coffee flavors and profiles, and create opportunities for sales
  • Participate in regular training and workshops to enhance product knowledge and sales skills.

Skills

  • Business class service
  • Strong Work Ethic
  • Equipment Oversight
  • Safety Procedures
  • Administrative tasks
  • Hospitality service expertise

References

Available upon request

Timeline

Stewardess

Pure Energy Charters
09.2023 - Current

Property Manager

Mint House
05.2019 - 09.2023

Assistant Concierge Manager

Turnberry Associates
09.2016 - 12.2019

Operations Manager

Sephora
09.2013 - 08.2016

Boutique Specialist

Nespresso
10.2012 - 09.2014

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Carolina Lazo