Carolina Leonides
Kennewick,Washington
Summary
Detail-oriented individual with exceptional communication and project management skills. Successfully handles multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and optimizing processes to support team objectives.
Overview
13
13
years of professional experience
Work History
Product Support Specialist
TAXWELL (REMOTE WORK)
01.2024 - Current
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
Tax preparer
S&M NAVARRO INC
01.2020 - 09.2024
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Completed and filed returns with tax departments at local, state, and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Assessed client tax situations to determine best filing options
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Home Healthcare Provider
Rescare Home Care
06.2018 - 01.2021
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Enforced rules and managed behavior through developmentally appropriate discipline
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Kept notes of behavior issues, food served, and medications administered to children
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Receptionist
Callaway Gardens Alzheimer's Special Care Center
02.2018 - 12.2018
- Responded to customer requests via telephone and email
- Supported Chief Operating Officer with daily operational functions
- Analyzed departmental documents for appropriate distribution and filing
- Performed initial client assessment and analysis to begin research process
- Entered details such as payments, account information and call logs into the computer system
- Produced ad hoc reports and documents for senior team members
- Copied, logged and scanned supporting documentation.
Fullfillment Associate
Macys
08.2016 - 09.2017
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Earned management trust by serving as key holder, responsibly opening and closing store
- Answered product questions with up-to-date knowledge of sales and store promotions
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Cashier/ Lobby
Albertsons
03.2016 - 06.2016
- Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Reviewed weekly inventory charts and recorded facility needs
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Provided an elevated customer experience to generate a loyal clientèle
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Operated a POS system to itemize and complete an average of Number customer purchases
- Achieved sales goals and service performance requirements of $amount through new customer sales.
Warehouse Worker
Columbia Crest Winery
05.2011 - 12.2013
- Alternated goods in inventory by observing 'first in, first out' approach to keep shelves organized and properly stocked
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Education
High School Diploma -
Pasco High School
Pasco, WashingtonSkills
- Customer-oriented
- Motivated team player
- Active listening skills
- Rapid data entry skills
- Creative
- Retail Industry Knowledge
- Sales
- Customer service
- Complaint resolution
- Paperwork Processing
- Fluent in Spanish
- Time Management
- Information Security
- Account updating
- Data Collection
- Organization skills
- Client Communication
- Relationship Building
- Document Preparation Data
- Verbal/written communication
- Cash handling and management
- Network Troubleshooting
Timeline
Product Support Specialist
TAXWELL (REMOTE WORK)
01.2024 - Current
Tax preparer
S&M NAVARRO INC
01.2020 - 09.2024
Home Healthcare Provider
Rescare Home Care
06.2018 - 01.2021
Receptionist
Callaway Gardens Alzheimer's Special Care Center
02.2018 - 12.2018
Fullfillment Associate
Macys
08.2016 - 09.2017
Cashier/ Lobby
Albertsons
03.2016 - 06.2016
Warehouse Worker
Columbia Crest Winery
05.2011 - 12.2013
High School Diploma -
Pasco High School
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