CAROLINA LOPEZ
Phoenix,AZ
Summary
Results-driven training professional with a passion for organizational excellence. Proven track record of delivering impactful training and fostering a culture of improvement. Seeking a role to contribute knowledge and experience in alignment with Amazon's commitment to innovation and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon.com Services LLC
03.2024 - Current
- Positioned items on pallets for transport
- Safely operated forklift to transport large product quantities within warehouse
- Adhered to safety protocols in material handling operations
- Supported team efforts to ensure seamless shift transitions
- Handled handheld scanners for merchandise tracking
- Maintained cleanliness and orderliness in work areas to enhance efficiency
- Achieved high precision in picking orders from inventory
- Adhered to safety guidelines to reduce workplace accidents
- Retrieved merchandise from specified bins
- Ensured neatness in work areas to enhance productivity
- Trained new associates in best practices
- Lifted heavy objects utilizing appropriate techniques
- Positioned items on conveyor belts for dispatch
Seasonal Fulfillment Associate
Amazon.com Services LLC
10.2023 - 12.2023
- Loaded items onto pallets for shipment
- Correctly labeled cartons for shipping outbound packages
- Adhered to safety standards during material handling operations
- Maintained accurate records of merchandise movement using handheld scanning tools
- Organized work spaces systematically to prevent potential hazards
- Applied preventive practices ensuring a safer working environment
- Managed truck loading and unloading process to achieve optimal capacity
- Labeled packages for accurate delivery records
- Utilized correct lifting methods for handling heavy items safely.
- Ensured safe and efficient environment by maintaining cleanliness
- Arranged items on belts for outbound shipment
Floor Manager
McDonald's Restaurant
Phoenix, AZ
11.2021 - 10.2023
- Guaranteed strict adherence to safety guidelines by all staff members
- Ensured cleanliness and organization of workspace
- Allocated tasks based on team members' expertise.
- Trained new employees on store policies and procedures
- Handled customer complaints efficiently
- Developed daily staff schedules based on business requirements
- Mentored team on effective customer service methods
- Reduced labor expenses while maintaining high service quality
- Handled various customer questions and concerns efficiently across different platforms
- Oversaw daily store operational procedures for optimal readiness
- Assigned tasks according to employee strengths for growth opportunities
- Evaluated team performance to identify areas for enhancement
- Revised schedules to maximize coverage for peak customer demand
- Instructed junior employees on proactive approaches for achieving operational goals
- Maintained current knowledge of comprehensive products and services.
- Trained and guided team to deliver excellent service to each customer
- Successfully defused challenging situations
- Addressed complex customer complaints requiring higher authority
- Prioritized objectives when allocating work duties.
- Verified that completed assignments met required standards.
- Assessed staff effectiveness and shared continuous constructive feedback
- Interviewed prospective employees and provided input on hiring decisions.
- Achieved effective conflict resolution among staff
- Implemented quality control measures to maintain company standards
Crew Trainer
McDonald's Restaurant
Phoenix, AZ
07.2019 - 11.2019
- Guided team members as necessary
- Delivered consistent training sessions to boost efficiency among team members
- Oversaw implementation of all safety guidelines in each training event
- Trained team members in proper methods for operations
- Coached staff individually for improved performance
- Analyzed customer service feedback to optimize workflow
- Maintained high standards of equipment handling to ensure safe procedures
- Set a positive example by adhering to company guidelines
- Led detailed training sessions for new employees on operational workflows
- Mentored crew members consistently, boosting overall team efficiency
- Clarified necessary objectives and benchmarks for trainees.
Education
High School Diploma -
West Phoenix Charter High School
04-2018
Skills
- Effective Training Delivery
- Certified PIT Operator
- Excellent customer service
- Quick Learning and Development
- Microsoft Office (Outlook, Excel, Word)
- Loading and unloading
- Stock Rotation
- Warehouse safety is focused
- Product picking
- Barcode scanning
- Teamwork and Collaboration
- Pallet jack experience
- Pallet building
- Willing to Learn
- Work Prioritization
- Friendly and Courteous
- Excellent Communication
- Flexible Schedule
Languages
- English, Medium, Medium, Medium
- Spanish, Medium, Medium, Medium
Certificatesandlicenses
PIT Licence, 202215720, KRB3 Amazon
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Fulfillment Associate
Amazon.com Services LLC
03.2024 - Current
Seasonal Fulfillment Associate
Amazon.com Services LLC
10.2023 - 12.2023
Floor Manager
McDonald's Restaurant
11.2021 - 10.2023
Crew Trainer
McDonald's Restaurant
07.2019 - 11.2019
High School Diploma -
West Phoenix Charter High School
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