CAROLINA LOPEZ
Coachella,CA
Summary
An organized, detail oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple task and stay calm under pressure.
Overview
24
24
years of professional experience
Work History
Financial Center Assistant Manager
Bank of America
01.2015 - Current
- Assisted in managing a high-performing team, providing ongoing coaching and development to drive productivity and employee satisfaction.
- Optimized financial center efficiency by conducting regular audits and identifying areas for improvement.
Banking Center Manager
Bank of America
08.2008 - 01.2015
- Ensured all sales, production goals, budgets, customer service standards, security and regulatory requirements were met, as well as ensuring customer transactions were handled in an efficient, courteous, and timely matter.
- Worked closely with staff to evaluate their performance, developed abilities, and ensured they met established goals.
- Responsible for selecting, coaching, counseling, disciplinary measures and reviewing performance of all staff and maintaining proper documentation.
Assistant Manager
Bank of America
07.2006 - 08.2008
- Supported the Banking Center Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while providing a feeling of trust, service, security and satisfaction to customers and staff
Teller & Teller Operations Supervisor
Bank of America
05.2001 - 07.2006
- Maintained friendly and professional customer interactions
- Provided account services to customers by processing teller transactions such as receiving deposits and loan payments, check cashing, and withdrawals
- Managed cash box with more than $50,000 in cash
Education
Accounting
College of the Desert
Palm Desert, CA01.2005
High School Diploma -
Coachella Valley High School
Coachella, CA06-2001
Skills
- Detail oriented
- Organization
- Dependability
- Strong work ethic
- Spanish fluency
- Team management
Timeline
Financial Center Assistant Manager
Bank of America
01.2015 - Current
Banking Center Manager
Bank of America
08.2008 - 01.2015
Assistant Manager
Bank of America
07.2006 - 08.2008
Teller & Teller Operations Supervisor
Bank of America
05.2001 - 07.2006
Accounting
College of the Desert
High School Diploma -
Coachella Valley High School
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