Carolina Lopez
Fort Lauderdale,FL
Summary
Personable Medical Assistant bringing 3 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Associates MD
Plantation, FL
06.2019 - 06.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Obtained patient address, insurance information, contact information and medical history.
- Scheduled evaluations and procedures for patients.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
Health Insurance Representative
Aetna
Weston, FL
01.2015 - 02.2016
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Processed changes in insurance policies and periodically reassessed client needs.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Calculated premiums and established payment methods.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Offered patients information and assistance navigating insurance coverage.
- Put together personalized plan recommendations based on individual means and desires.
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
Medical Assistant Technician/High School - Medical Assisting
Florida Career College - Miami
Miami, FLSkills
- Patient Toileting
- HIPAA Compliance
- Proper Sterilization Techniques
- Documentation Procedures Expert
- Understands Medical Procedures
- Able to Lift 100 Pounds
- Venipuncture and Phlebotomy
- Charting Expertise
- Critical Thinking
- Procedure Assistance
- Clear Communication
- Check-In and Check-Out Procedures
- Operating EKG Equipment
- Coordinating Drug Refills
- Appointment Scheduling
- Routine Laboratory Testing
- Wound care management
- Electronic medical records
- Appointment setting
Languages
Education and Training
true,other
Timeline
Medical Assistant
Associates MD
06.2019 - 06.2023
Health Insurance Representative
Aetna
01.2015 - 02.2016
Medical Assistant Technician/High School - Medical Assisting
Florida Career College - Miami
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