Carolina Luna
New York,NY
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
7
7
years of professional experience
Work History
Behavioral Health Supervisor
Platinum Community Care
New York, NY
08.2023 - 02.2025
- Implement contract guidelines and specifications that relate to providing mental health services
- Assist in the development of protocols, policies and procedures for behavioral/mental health professionals and programs
- Ensure that compliance; medical, ethical and legal standards are being met at all times by conducting routine follow ups and training with all staff
- Participate in critical case report team meetings, provide guidance to clinical supervisors and clinicians in crisis situations, submit case reports and case reports to the Director of Behavioral Health
- Comply with schedules, policies, regulations, procedures, orders, and directives of Platinum Community Care
Teacher's Aid
Cayuga Center
New York
04.2022 - 01.2023
- Provided trauma-informed, culturally responsive care, including Social Emotional Learning (LES) and individualized support services
- Collaborate with Skill Trainers, Teachers, Clinicians, Care Managers, and other staff in order to ensure quality care that is tailored to each child's individual needs
- Assist with curriculum development, special support services, field trip planning, community outreach, and other Learning Center Team projects
- Responsible for uploading educational program reports for each child in care, along with other significant documentation
Caregiver
Premier Home Health Care SVCS
New York
11.2017 - 01.2022
- Assists clients with daily living tasks as specified in the individual care plan, such as clothing, grooming, toileting, bathing, transferring, and traveling to and from meals and activities
- Served food to residents in their place of living and may help with meal preparation based on menus that have been prearranged
- Helps residents take their medications as outlined in the medication procedure; supports and supervises residents who take their own medications; adheres with state regulations and doctor's orders when giving medication to residents unable to take it on their own; and demonstrates knowledge of and adherence to medication policies and procedures
Education
Bachelors of Art - Human Services
Monroe College
Bronx, NYAssociates Degree - Health Care IT
ASA College
Brooklyn, NYSkills
- ICD-10-CM
- ICD-10-PCS
- CPT
- HCPCS
- Microsoft Office Suite
- Bilingual (English/ Spanish)
Timeline
Behavioral Health Supervisor
Platinum Community Care
08.2023 - 02.2025
Teacher's Aid
Cayuga Center
04.2022 - 01.2023
Caregiver
Premier Home Health Care SVCS
11.2017 - 01.2022
Bachelors of Art - Human Services
Monroe College
Associates Degree - Health Care IT
ASA College