Hi, I’m
Carolina Maldonado
Saint Augustine,FL
Summary
Organized healthcare administrator with high communication skills with staff members to provide administrative needs and requirements.
Organized and reliably successful candidate in managing multiple priorities with a positive attitude. Willingness to assume additional responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seek and hold a full-time position that offers professional challenges using interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
years of professional experience
1
Certification
Work History
Saint Johns County School DistrictSaint Augustine, FL
Bus Operator
09.2019 - Current
Job overview
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Worked different route every day based on changing passenger locations and destinations.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
Empire Freight Solutions LLCSaint Augustine, FL
Dispatch Manager
11.2021 - 09.2022
Job overview
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Evaluated current operational processes to help develop, implement and improve practices.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Communicated with customers to provide delivery updates and resolution.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Keiser University, Fort Lauderdale, FL
Bachelor of Arts from Health Services Administration, BA (HSA)
08.2022
University Overview
- Lower Division Health Services Administration Major Courses (24.0 credit hours)
- Upper Division Health Services Administration Major Courses (51.0 credit hours)
- 3.73/ 4.00 GPA
- Dean's List All Semester 2019-2022
- Magna cum laude graduate
- Honor PHI THETA KAPPA Gold cords
Instituto Argentino De Gastronomia, Buenos Aires, Argentina
Associate of Arts from Grastronomy
12.2010
Skills
- Healthcare Administration
- HIPAA Guidelines
- Healthcare Regulations
- Healthcare Medical Terminology
- Problem Identification
- Healthcare Ethics
- Manage Records
- Diagnostic Codes
- Health Information Systems (HIS)
- Healthcare Marketing
- Leadership in Health Organization
- Medical Programs Implementation
- Creative Thinking
- Regulatory and Statutory Compliance
Certification
- First Aid/CPR,AED Certified
- RBT - Registered Behavior Technician
- CDL Class B Driver
- OSHA-Bloodborne pathogens / infection control
- HIV/AIDS Training
- Domestic violence training
- Assistant Teacher
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dispatch Manager
Empire Freight Solutions LLC
11.2021 - 09.2022
Bus Operator
Saint Johns County School District
09.2019 - Current
Keiser University
Bachelor of Arts from Health Services Administration, BA (HSA)
Instituto Argentino De Gastronomia
Associate of Arts from Grastronomy
- First Aid/CPR,AED Certified
- RBT - Registered Behavior Technician
- CDL Class B Driver
- OSHA-Bloodborne pathogens / infection control
- HIV/AIDS Training
- Domestic violence training
- Assistant Teacher
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