Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Mancillas

Fort Worth

Summary

Experienced professional with a proven track record of successfully managing daily operations and coordinating teams. Recognized for fostering effective collaboration and delivering results in fast-paced environments. Highly adaptable individual with strong problem-solving skills, conflict resolution abilities, and a knack for optimizing workflow. Respected for reliability and proactive approach in meeting shifting demands.

Overview

5
5
years of professional experience

Work History

Shift Supervisor/Key Holder

Starbucks
05.2022 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality service.
  • Trained and mentored new team members on company standards and customer service excellence.
  • Managed inventory levels, ordered supplies, and minimized waste through effective stock management.
  • Implemented process improvements that enhanced team productivity and operational efficiency.
  • Resolved customer complaints swiftly to maintain satisfaction and loyalty within the store environment.
  • Maintained compliance with health and safety regulations, ensuring a safe working environment for all employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Barista

Starbucks
11.2020 - 05.2022
  • Prepared high-quality beverages according to standardized recipes and customer preferences.
  • Provided exceptional customer service, resolving inquiries and ensuring satisfaction with each visit.
  • Maintained cleanliness of workstations and adhered to health and safety regulations.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Everman Joe C. Bean Highschool
Everman, TX

Skills

  • Native-level fluency in Spanish and English
  • Strategic leadership
  • Organizational time strategies
  • Strong verbal communication
  • Customer service
  • Food service management
  • Certified in Microsoft Word and Excel
  • Cash management
  • Employee onboarding and training
  • Workplace safety
  • Staff management
  • Training and mentoring

Timeline

Shift Supervisor/Key Holder

Starbucks
05.2022 - Current

Barista

Starbucks
11.2020 - 05.2022

Everman Joe C. Bean Highschool

Similar Profiles

CREATE PROFILE