Carolina Mandaglio
Butler,NJ
Summary
Forward-thinking professional bringing more than 15 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
17
17
years of professional experience
Work History
Practice Manager
Atlantic Health System
Paramus
10.2022 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
- Oversaw hiring process for new employees, selecting candidates who aligned with practice's mission and values.
- Reduced employee turnover by implementing competitive compensation packages and creating supportive work atmosphere.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted practice's unique offerings.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Supervised team of 17 office personnel.
Practice Manager
Alpha Health Associates
West Orange
05.2007 - 10.2022
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Supervised team of 25 office personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Education
No Degree - Healthcare Administration
DeVry University
Downers Grove, IL12.2024
Skills
- Resource Utilization
- Referral management
- Workflow Management
- Electronic Health Records
- Medical personnel recruitment
- Policy and procedure development
- Strategic business planning
- Epic Systems
- Employee Training Program
- Process Implementation
- Marketing
- Performance Metrics
- Power Bi
- Press Ganey
Accomplishments
- Achieved greater patient experience by introducing Press Ganey for patient surveys.
- Collaborated with team of 11 in the development of patient referral project.
- Achieved revenue cycle improvement through effectively helping with team training.
- Achieved increase in surgery payments by completing audits with accuracy and efficiency.
Affiliations
- National Society of Leadership and Success (NSLS)
Timeline
Practice Manager
Atlantic Health System
10.2022 - Current
Practice Manager
Alpha Health Associates
05.2007 - 10.2022
No Degree - Healthcare Administration
DeVry University