Carolina Mandaglio
Butler,NJ
Summary
Forward-thinking professional bringing more than 15 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
17
17
years of professional experience
Work History
Practice Manager
Atlantic Health System
10.2022 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
- Oversaw hiring process for new employees, selecting candidates who aligned with practice's mission and values.
- Reduced employee turnover by implementing competitive compensation packages and creating supportive work atmosphere.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted practice's unique offerings.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Supervised team of 17 office personnel.
Practice Manager
Alpha Health Associates
05.2007 - 10.2022
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Supervised team of 25 office personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Education
No Degree - Healthcare Administration
DeVry University
Downers Grove, IL12.2024
Skills
- Resource Utilization
- Referral management
- Workflow Management
- Electronic Health Records
- Medical personnel recruitment
- Policy and procedure development
- Strategic business planning
- Epic Systems
- Employee Training Program
- Process Implementation
- Marketing
- Performance Metrics
- Power Bi
- Press Ganey
Accomplishments
- Achieved greater patient experience by introducing Press Ganey for patient surveys.
- Collaborated with team of 11 in the development of patient referral project.
- Achieved revenue cycle improvement through effectively helping with team training.
- Achieved increase in surgery payments by completing audits with accuracy and efficiency.
Affiliations
- National Society of Leadership and Success (NSLS)
Timeline
Practice Manager
Atlantic Health System
10.2022 - Current
Practice Manager
Alpha Health Associates
05.2007 - 10.2022
No Degree - Healthcare Administration
DeVry University
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